Issues Updating from 1703 to 1709

Hello,

If you are unable to update to the Windows 10 Fall Creators Update, it could be due to a corrupted download of the update, or that an application or process is blocking the update from installing to your computer. Before we proceed in troubleshooting, we would like to know some information about the issue that you are experiencing when updating to Windows 10 Fall Creators Update version 1709. Kindly respond to the questions below:

1. Can you tell us the exact error that you get when updating to Windows 10 version 1709? If possible, kindly post a screenshot.
2. Can you describe to us what troubleshooting steps have you done so far? This is for us to know and to avoid any duplication of efforts on your end.

We look forward to your response.

Check your records. I have been on with microsoft support several times now and have gotten NO help because they want to re-install it or my os again. My os has been re-installed by micrsoft 3 times this year. I should not have to reload the os this many times and especially in one year...you all need to get off your thumbs and create WORKING updates instead of releasing garbage!!!

Hi,

sorry because of the thread has been split the information got lost. It was Error 0xc0000005.

Please write if you need more Information I can execute the command and copy information or take screenshot.

I'm not sure if the screenshots are helpful because they're german.

Thank you in advance.

I apologize for this late reply to the community.  I am pleased to say that the problem seemed to resolve itself with an automatic download the next day. I suspect that an overnight shutdown allowed the automatic process to function properly the next day. Although the Windows Installed Update History has failed to record that Version 1709 had been successfully installed after this automatic download, a cumulative update for 1709 was subsequently successfully installed and recorded to provide me with the basic clue that the Fall Creators Update download and installation had been successful. 

David

Hello,

If you are unable to update to the Windows 10 Fall Creators Update, it could be due to a corrupted download of the update, or that an application or process is blocking the update from installing to your computer. Before we proceed in troubleshooting, we would like to know some information about the issue that you are experiencing when updating to Windows 10 Fall Creators Update version 1709. Kindly respond to the questions below:

1. Can you tell us the exact error that you get when updating to Windows 10 version 1709? If possible, kindly post a screenshot.
2. Can you describe to us what troubleshooting steps have you done so far? This is for us to know and to avoid any duplication of efforts on your end.

We look forward to your response.