Spatial sound is not available on this device

Hi Ishan Sharma20000,

There could be a number of factors as to why you are experiencing issues with Spatial sound. To help resolve your concern, you have to make sure that that the Exclusive mode, which grants access to third-party tools, is enabled. To do this, follow the steps below:

1. On the lower right side of your desktop, right-click the Sound icon.
2. Select Playback device.
3. Right-click your default Playback device and then choose Properties.
4. Select Spatial sound tab.
5. Choose Dolby Atmos from the drop-down menu. Click OK.
6. Select the Advanced tab. Under Exclusive mode, place a checkmark next to Allow applications to take exclusive control of this device and Give exclusive application priority options. Click OK.
7. Restart your computer to apply the changes.

Let us know how it goes and we'll assist you further if needed.

Thank U for reply, I appreciate ur quick reply but unfortunately it isn't helpful. 

1 - In order to open Sounds Dialog Box u have to select Sounds option from notification area.

2 - After opening that Sound tab, went into properties as u can see in screenshot, selected spatial sound but again I m not lucky I can't select that option.

3 - Acc to ur 6th point check boxes which u told me to choose were already selected from start when I installed Win 10.

Again Thanks for reply, if u have any other suggestion I will be pleasured... :)

Ha the same problem before...

Try turning off mono audio in ease of access audio settings. as soon as i did this it fixed my problem of not being able to select a spacial sound format. Allowed me to use Dolby atmos or windows sonic. 

Hopefully this helps someone

Hi Ishan Sharma20000,

There could be a number of factors as to why you are experiencing issues with Spatial sound. To help resolve your concern, you have to make sure that that the Exclusive mode, which grants access to third-party tools, is enabled. To do this, follow the steps below:

1. On the lower right side of your desktop, right-click the Sound icon.
2. Select Playback device.
3. Right-click your default Playback device and then choose Properties.
4. Select Spatial sound tab.
5. Choose Dolby Atmos from the drop-down menu. Click OK.
6. Select the Advanced tab. Under Exclusive mode, place a checkmark next to Allow applications to take exclusive control of this device and Give exclusive application priority options. Click OK.
7. Restart your computer to apply the changes.

Let us know how it goes and we'll assist you further if needed.

Hello Paulo,

We still can't identify the possible causes of this spatial sound format issue you're experiencing. For us to isolate and assist you better with this, kindly answer the following questions:

• Is this the first time you experience this issue?
• Can you tell us the error messages, if there's any?
• Have you also tried updating your drivers?

Meanwhile, we suggest that you run the audio troubleshooter in this link. It will diagnose and provide a remedy for the sound issues.

We look forward to your reply.

Dear Sir/Mam, I m using Dell Inspiron 15R 5521 nd I m also not able to use that option I m inserting an image to show u guys how it looks like.

Thank U.

Yes I am having a similar issue with my Dell Inspirion 5558, but a little diffrent.  I can use Spaitial Sound/Adobe Atmos when I use my Bluetooth Headphones, but as soon as I plug in my 3.5mm headphone port Spatial Sound is greyed out/no longer available.  Can someone please help me figure this out.  My Dell has Window's 10 and has no mods, such as sound card/video card etc.  Dell Inspiron 5558 Signature Edition.  Intel i5-4210u CPU 1.7GHZ