Spatial sound is not available on this device

Hi,

I have a Lenovo 710S-131KB.

Windows 10  64bit

Version 1703

OS Build 15063.674

My problem is that I can't enable the spatial sound "windows sonic". I did not get the dolby atmos for headphones. I only want to enable the windows sonic function.

The option is grey in colour. Hence, I can't select a spatial sound format.

Can someone help me please?

Thanks in advance!

I THINK I FOUND THE ANWSER!

Go to settings, then ease of acces, audio and turn of mono audio.

I hope this works for you guys!

on my case  ..the reason was turning "mono sound" on _from setting_

and "disable all sound effects " in "enhancement "on speaker properties must be checked

when i changed them ..spatial sound worked

Hello,

The Spatial Sound feature in Windows 10 is disabled by default. To enable it, follow these steps:

1. In the notification area, right-click on the sound icon.
2. In the context menu, click on Playback devices.
3. Select your playback device and then click on Properties.
4. Click on the Spatial sound tab.
5. Select the Spatial sound format you want to apply.

If you have any questions or things you'd like to clarify, feel free to ask.

Regards.

Hello Paulo,

We still can't identify the possible causes of this spatial sound format issue you're experiencing. For us to isolate and assist you better with this, kindly answer the following questions:

• Is this the first time you experience this issue?
• Can you tell us the error messages, if there's any?
• Have you also tried updating your drivers?

Meanwhile, we suggest that you run the audio troubleshooter in this link. It will diagnose and provide a remedy for the sound issues.

We look forward to your reply.

Hi Michelle,

Sorry for my late response. The answer to your questions re as follows:

1. It has been recurring. I tried reinstalling the driver as prompted by the audio troubleshooter. The spatial sound option would be available after reinstalling the driver. It then disappears the next time I use of my pc. Tried this process a few times but the result is always the same.
2. There was no error message. At the spatial sound tab, it says "Spatial sound is not available on this device". The option to select None, Windows sonic and dolby atmos for headphones are greyd out. 
3. I have updated my driver. it is the latest available update from Lenovo support.

    Driver provider: Realtek Semiconductor Corp.

    Driver date: 07/03/2017

    Driver version: 6.0.1.8083

I hope my answers help solve this problem.

Regards,

Paulo