Windows 10 1709 (Fall Creators Update) failed update

Anonymous
2017-10-18T21:43:39+00:00

I checked for updates on my HP x2 612 laptop today and it started downloading the Fall Creators Update - Windows 10 1709.

It got through the download and finished the install and prompted me to reboot the computer.

The computer rebooted and is now stuck in an endless loop with the message "Windows could not complete the installation.  To install Windows on this computer, restart the installation" and an OK button.  Clicking the OK button just restarts the computer and brings back the message.

I am unable to boot into Safe Mode as I get a message that Windows cannot install in Safe Mode with an OK button that brings up the original message after a reboot.

The 2 year old laptop came with Windows 7 and was updated to Windows 10 1703.  The laptop does not have a restore partition.  There is no data on the laptop that needs to be recovered.  Clean machine without anti-virus software ever except Windows Defender and no HP software. 

Windows does not load, so it is limited what programs I can run.

I am able to get to a cmd prompt from the Troubleshooting area of the BIOS, but do not know how to roll back to the previous Windows build from there or if it is even possible.

Unless somebody has a workaround to either install the upgrade or roll it back to the previous build it looks as if this Windows update has bricked my laptop.

Windows for home | Windows 10 | Windows update

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Anonymous
2017-11-01T14:16:59+00:00

In my case there was insufficient space in the system partition and I had to delete language folders from the system partition to free up space.

I used the following fix from Microsoft (https://support.microsoft.com/en-us/help/3086249/-we-couldn-t-update-system-reserved-partition-error-installing-windows)

The description is for fixing issues with installing Windows 10 on a Windows 7 or 8 computer but the worked for me installing the Fall Creators Update on a Windows 10 computer.

NOTE:

In my case I have a GPT partition.  The fix has you mount the system partition and give it a drive letter of "Y" and then open File Explorer to delete the language folders. 

I was unable to find the "Y" drive in File Explorer so I had to navigate to each language folder through the command prompt, delete the files in the language folder (del *.*) and then delete the folder (rd <folder name>)

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  1. Anonymous
    2017-12-02T03:44:08+00:00

    I tried this approach.. and still no resolution....

    I have spent way too much time on this....

    I left Windows 8.1 and Windows Media Center so I could have current patches...

    I have lost Windows Media Center as it is not supported in Windows 10..

    This problem with the Update is very disturbing...

    Still no solution on the horizon...

    I have even started to delete drivers with the hope when they reinstall it will fix the problem....

    Any hope for  fix????

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  2. Anonymous
    2017-12-02T02:31:09+00:00

    Don, thanks for the info.  I have not tried it yet but a lot of people are going to want to shut off ALL updates after this fiasco.  Changing the registry is always dangerous but it might confuse people when the names are incorrect. 

    LOCK should be LOCAL

    wauserv should be wuauserv

    Now I hope I didn't make any mistakes. :)

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  3. Anonymous
    2017-11-30T17:58:35+00:00

    Hi,

    Based on the details provided on this thread, we recommend that your submit a feedback regarding this matter. In order to submit a new feedback, kindly follow these steps:

    1. On a Windows 10 device, search for "Feedback Hub"in Cortana search, and then launch the app.
    2. Navigate to Feedbackin the left menu, and then press + Add new feedback.
    3. Select the Problem, and share any details you think are relevant, and then choose an appropriate category and subcategory.
    4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring(or Start capture) near the end of the form; Stop monitoringwhen you're done.
    5. Once you've completed the form and monitoring, click Submit.
    6. Click Continue using Feedback Hub.
    7. Click My Feedbackat the top, and then find the item you submitted (it may take a while to appear).
    8. Open the item you submitted, and then click Share.
    9. Click Copy link, and then paste the link in your response (it will look like https://aka.ms/<uniquelink>).

    For more information, kindly refer to the link.

    Let us know if you have further queries.

    Regards.

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  4. Anonymous
    2017-11-25T19:41:22+00:00

    My worry about delaying the fall update is that I may miss some important security updates....

    The other option being thrown around is rebuild your windows 10 from scratch..  (this is very time consuming and no real guarantees)

    Given Microsoft see the problem... are there any ways to track down the cause and fix it?  Most of the logs that people point to either have no useful information or too many errors..  (which seem to happen on my other systems that made it through the 1709 update....)

    This is a very frustrating problem...  I have lost over 40 hours working on possible solutions....  

    Any hope Microsoft will fix this soon???

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