Windows 10 1709 (Fall Creators Update) failed update

Anonymous
2017-10-18T21:43:39+00:00

I checked for updates on my HP x2 612 laptop today and it started downloading the Fall Creators Update - Windows 10 1709.

It got through the download and finished the install and prompted me to reboot the computer.

The computer rebooted and is now stuck in an endless loop with the message "Windows could not complete the installation.  To install Windows on this computer, restart the installation" and an OK button.  Clicking the OK button just restarts the computer and brings back the message.

I am unable to boot into Safe Mode as I get a message that Windows cannot install in Safe Mode with an OK button that brings up the original message after a reboot.

The 2 year old laptop came with Windows 7 and was updated to Windows 10 1703.  The laptop does not have a restore partition.  There is no data on the laptop that needs to be recovered.  Clean machine without anti-virus software ever except Windows Defender and no HP software. 

Windows does not load, so it is limited what programs I can run.

I am able to get to a cmd prompt from the Troubleshooting area of the BIOS, but do not know how to roll back to the previous Windows build from there or if it is even possible.

Unless somebody has a workaround to either install the upgrade or roll it back to the previous build it looks as if this Windows update has bricked my laptop.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-11-01T14:16:59+00:00

In my case there was insufficient space in the system partition and I had to delete language folders from the system partition to free up space.

I used the following fix from Microsoft (https://support.microsoft.com/en-us/help/3086249/-we-couldn-t-update-system-reserved-partition-error-installing-windows)

The description is for fixing issues with installing Windows 10 on a Windows 7 or 8 computer but the worked for me installing the Fall Creators Update on a Windows 10 computer.

NOTE:

In my case I have a GPT partition.  The fix has you mount the system partition and give it a drive letter of "Y" and then open File Explorer to delete the language folders. 

I was unable to find the "Y" drive in File Explorer so I had to navigate to each language folder through the command prompt, delete the files in the language folder (del *.*) and then delete the folder (rd <folder name>)

Was this answer helpful?

2 people found this answer helpful.
0 comments

73 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2017-12-24T20:05:32+00:00

    An update like this is very complex...  and with all the different manufactures...  device drivers can be a nightmare...

    I would ask that Microsoft have a utility which would verify the device drivers... and look at the reason for failure ..  Then at least it would not be hit and miss...

    I have tried deleting device drivers and letting Windows 10 recreate them.. I have removed a lot of my applications...  but no solution...  I have done the troubleshooting of the update... I have tried clearing out all the update files.. and restarting...  I have tried the install update from the Web and using a usb key.....  no help....

    Many have suggested a compete install of windows 10....  This is very time consuming.. and in some cases with older laptops...  the drivers do not come in....  As well.. many of the software venders have a one use license activation mechanism .. so I would have to purchase a new licence...  so time consuming and costly....

    Is there any utility which will figure out the issue from the logs...  or information on the laptop.....

    or as they say in the movies "some help over here!!!"

    Andrew

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-12-24T03:49:32+00:00

    Whoever runs your Update division should be FIRED immediately. Feedback submitted.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-12-14T04:51:58+00:00

    This is what I ended up doing:

    https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo

    I waited until the download/install failed, so that the pc was not bogged down...then, I followed the instructions in the link above and hid the "1709" update...then the pc installed the rest of the updates and is running fine. (My issue was the 1709 update, nothing else was throwing an error)

    I realize at some point, I will have to address this, but I hope there will be a fix before the next update.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-12-14T04:04:25+00:00

    I am stuck on an endless loop in the bios system since the update failed. Now I have to resort to a reformat and sit updating it, reinstalling programs. NOT fair! this will take alot of time and it isnt really fair on uses. Wouldnt it be easy to withdraw the update fix then relaunch?

    I know I will not be installing this update

    Was this answer helpful?

    0 comments