Windows 10 1709 (Fall Creators Update) failed update

Anonymous
2017-10-18T21:43:39+00:00

I checked for updates on my HP x2 612 laptop today and it started downloading the Fall Creators Update - Windows 10 1709.

It got through the download and finished the install and prompted me to reboot the computer.

The computer rebooted and is now stuck in an endless loop with the message "Windows could not complete the installation.  To install Windows on this computer, restart the installation" and an OK button.  Clicking the OK button just restarts the computer and brings back the message.

I am unable to boot into Safe Mode as I get a message that Windows cannot install in Safe Mode with an OK button that brings up the original message after a reboot.

The 2 year old laptop came with Windows 7 and was updated to Windows 10 1703.  The laptop does not have a restore partition.  There is no data on the laptop that needs to be recovered.  Clean machine without anti-virus software ever except Windows Defender and no HP software. 

Windows does not load, so it is limited what programs I can run.

I am able to get to a cmd prompt from the Troubleshooting area of the BIOS, but do not know how to roll back to the previous Windows build from there or if it is even possible.

Unless somebody has a workaround to either install the upgrade or roll it back to the previous build it looks as if this Windows update has bricked my laptop.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-11-01T14:16:59+00:00

In my case there was insufficient space in the system partition and I had to delete language folders from the system partition to free up space.

I used the following fix from Microsoft (https://support.microsoft.com/en-us/help/3086249/-we-couldn-t-update-system-reserved-partition-error-installing-windows)

The description is for fixing issues with installing Windows 10 on a Windows 7 or 8 computer but the worked for me installing the Fall Creators Update on a Windows 10 computer.

NOTE:

In my case I have a GPT partition.  The fix has you mount the system partition and give it a drive letter of "Y" and then open File Explorer to delete the language folders. 

I was unable to find the "Y" drive in File Explorer so I had to navigate to each language folder through the command prompt, delete the files in the language folder (del *.*) and then delete the folder (rd <folder name>)

Was this answer helpful?

2 people found this answer helpful.
0 comments

73 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2017-12-26T01:55:22+00:00

    Hello Andrew,

    Just like what David Haz said, it is best that you reply to the thread that you've created to avoid confusion. This will help you get better assistance from our Community.

    Best regards.

    Thank you for the second word of advice to go over to the other thread.  My reason for posting over here is that Microsoft seems to reply to this thread.. but not the other thread I created...

    I will stay over in the other thread because "heaven forbid" that I would cause confusion...

    The Fall Update 1709 seems to be a problem for many..  I hope I will get guidance from Microsoft on how to proceed....

    I am starting to lose faith in Microsoft..  (I have been with Microsoft since MS-Dos....)

    Hope to see you on the other thread..

    Andrew

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-12-26T01:12:35+00:00

    Hello Andrew,

    Just like what David Haz said, it is best that you reply to the thread that you've created to avoid confusion. This will help you get better assistance from our Community.

    Best regards.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-12-25T11:52:20+00:00

    Hi Andrew,

    We have come across a thread you have originally created about the issue in updating to Windows 10 Fall Creators Update. Since this thread has already been resolved by the original poster, we suggest that you reply to the thread that you have created. This is to keep the Community clean and to avoid confusion within the thread.

    As a reference, here is the link to the thread that you have created. A community member have provided some steps on that thread that may help you resolve the problem in updating your computer to the Windows 10 Fall Creators Update.

    Regards.

    The problem with this solution is that it requires one to have a cloud account or a dropbox...  I am not connected (knowingly) to a public shared cloud..  

    I am looking for a utility to upload the information to Microsoft..  Not the general community....

    Nice suggestion though..

    Andrew

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-12-25T06:05:02+00:00

    Hi Andrew,

    We have come across a thread you have originally created about the issue in updating to Windows 10 Fall Creators Update. Since this thread has already been resolved by the original poster, we suggest that you reply to the thread that you have created. This is to keep the Community clean and to avoid confusion within the thread.

    As a reference, here is the link to the thread that you have created. A community member have provided some steps on that thread that may help you resolve the problem in updating your computer to the Windows 10 Fall Creators Update.

    Regards.

    Was this answer helpful?

    0 comments