Windows Store App Icons missing only while searching

Anonymous
2017-10-31T18:51:05+00:00

When searching for app names from the search menu in Windows 10 the icon is missing or corrupted.

The icons in the start menu appear fine.

I have tried the following:

And probably a bunch of other things I can't recall at this time. Nothing has fixed the icons.

Any suggestions on how to fix this? It appears to only be related to the search function and not the actual icons showing in the start menu.

I haven't found any way to reset the cache related to the search.

Windows for home | Windows 10 | Cortana and search

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Anonymous
2017-11-13T07:55:05+00:00

That is something, David.

We'll be more than willing to look further into this. That being said, we encourage you to submit your issue as a suggestion using the Feedback Hub. You can either vote on an existing submission or submit a new issue. When you submit a feedback item, we gather additional details and information about your issue that will help us in determining the cause and to be able to address it. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please re-visit frequently to see the status of your feedback items.

You can follow these steps in submitting a new feedback:

  1. Search for Feedback Hub in the Cortana search field, then click the app.
  2. Click Feedback found at the upper-left part of the window, then press + Add new feedback.
  3. Tick Problem, share any details you think are relevant, then choose an appropriate category and subcategory.
  4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you're done.
  5. Click Submit once you've completed the form and monitoring.
  6. Click Continue using Feedback Hub.
  7. Click My feedback at the top, then find the item you have submitted (it may take a while to appear).
  8. Open the item you have submitted, then click Share.
  9. Click Copy link, then paste the link here in your response (it will look like https://aka.ms/<unique link>).

Let us know if you have further queries.

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  1. Anonymous
    2017-11-07T15:54:03+00:00

    Just to verify, is the issue still persistent after the reset? Or is this a new issue about the Windows Store icon that you found after the fresh install? Please advise.

    We'll keep an eye out to your response.

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  2. Anonymous
    2017-11-07T16:18:22+00:00

    The original icons from Windows Store apps that had problems in the search results (folder corner mountain page instead of icon) were fixed after the reset. 

    The first app I installed from the Windows store after the reset produced the same problem as before the reset. This time it has a blank folder corner page instead of the icon.

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  3. Anonymous
    2017-11-09T19:47:34+00:00

    Thanks for following up. May we suggest that you try out the troubleshooter for Windows apps, and see how it goes. This troubleshooter is specific only to Windows apps from the Store, and this includes Office Lens.

    Let us know the outcome.

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  4. Anonymous
    2017-11-10T17:56:42+00:00

    I used the troubleshooter and it said the Windows Store cache may be corrupt. I clicked to repair it.

    Now all the Windows Store icons that were previously correct show up as the folded mountain page during search instead of only the one I recently installed (Office Lens).

    After the reset, only Lens had the blank folded page (see above) and other original store app icons were ok.

    I want to add that this was a reset of a Surface Pro 2017 from the Microsoft factory image.

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