Windows Store App Icons missing only while searching

Anonymous
2017-10-31T18:51:05+00:00

When searching for app names from the search menu in Windows 10 the icon is missing or corrupted.

The icons in the start menu appear fine.

I have tried the following:

And probably a bunch of other things I can't recall at this time. Nothing has fixed the icons.

Any suggestions on how to fix this? It appears to only be related to the search function and not the actual icons showing in the start menu.

I haven't found any way to reset the cache related to the search.

Windows for home | Windows 10 | Cortana and search

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Anonymous
2017-11-13T07:55:05+00:00

That is something, David.

We'll be more than willing to look further into this. That being said, we encourage you to submit your issue as a suggestion using the Feedback Hub. You can either vote on an existing submission or submit a new issue. When you submit a feedback item, we gather additional details and information about your issue that will help us in determining the cause and to be able to address it. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please re-visit frequently to see the status of your feedback items.

You can follow these steps in submitting a new feedback:

  1. Search for Feedback Hub in the Cortana search field, then click the app.
  2. Click Feedback found at the upper-left part of the window, then press + Add new feedback.
  3. Tick Problem, share any details you think are relevant, then choose an appropriate category and subcategory.
  4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you're done.
  5. Click Submit once you've completed the form and monitoring.
  6. Click Continue using Feedback Hub.
  7. Click My feedback at the top, then find the item you have submitted (it may take a while to appear).
  8. Open the item you have submitted, then click Share.
  9. Click Copy link, then paste the link here in your response (it will look like https://aka.ms/<unique link>).

Let us know if you have further queries.

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  1. Anonymous
    2018-04-01T02:50:25+00:00

    OMG!!!! you guys! its so stupid xD

    after a couple hours of trying like 15 different things i think i might have actually figured it out. dont ask me what prompt me to try this but go ahead and change your resolution to say like 1080p and check the icons xD omg i still cant believe that worked. keep changing resolution while working your way up. eventually set the resolution in your pc to the highest or recommended and check again! 

    i cant believe thats all it took. *facepalm

    cheers!

    Something similar worked for me. I was able to fix the issue by setting "Show thumbnails instead of icons" to true in "Performance Options" and then changing the display scaling from 100% to 125% and back.

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    10+ people found this answer helpful.
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  2. Anonymous
    2018-04-25T07:14:14+00:00

    OK, so the problem went away from me.

    2 things happened:

    • I have uninstalled a personal cloud software that was using the overlay icons (however, when I tried to uninstall this software before, it didn't help)
    • My Windows 10 build got updated to 17134.1 today

    It is possible that the software removal AND subsequent Windows update has solved the issue.

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  3. Anonymous
    2018-05-09T08:16:47+00:00

    We'll be more than willing to look further into this.

    this was more than a year ago. When will there be a fix!? This is such an anoying thing

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  4. Anonymous
    2018-05-13T06:45:28+00:00

    I've had this issue for months too. Reinstalling was a waste of time, and so was creating a new user account - the problem always comes back. Seems to be related to a bad combination of display scaling + google file stream, but frankly we will just have to live with it until it is fixed.

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