Windows Store App Icons missing only while searching

Anonymous
2017-10-31T18:51:05+00:00

When searching for app names from the search menu in Windows 10 the icon is missing or corrupted.

The icons in the start menu appear fine.

I have tried the following:

And probably a bunch of other things I can't recall at this time. Nothing has fixed the icons.

Any suggestions on how to fix this? It appears to only be related to the search function and not the actual icons showing in the start menu.

I haven't found any way to reset the cache related to the search.

Windows for home | Windows 10 | Cortana and search

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Anonymous
2017-11-13T07:55:05+00:00

That is something, David.

We'll be more than willing to look further into this. That being said, we encourage you to submit your issue as a suggestion using the Feedback Hub. You can either vote on an existing submission or submit a new issue. When you submit a feedback item, we gather additional details and information about your issue that will help us in determining the cause and to be able to address it. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please re-visit frequently to see the status of your feedback items.

You can follow these steps in submitting a new feedback:

  1. Search for Feedback Hub in the Cortana search field, then click the app.
  2. Click Feedback found at the upper-left part of the window, then press + Add new feedback.
  3. Tick Problem, share any details you think are relevant, then choose an appropriate category and subcategory.
  4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you're done.
  5. Click Submit once you've completed the form and monitoring.
  6. Click Continue using Feedback Hub.
  7. Click My feedback at the top, then find the item you have submitted (it may take a while to appear).
  8. Open the item you have submitted, then click Share.
  9. Click Copy link, then paste the link here in your response (it will look like https://aka.ms/<unique link>).

Let us know if you have further queries.

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  1. Anonymous
    2017-12-22T14:53:26+00:00

    I am having this issue too. I've tried many steps such as SFC and rebuilding icon or thumbnail caches...This has been a problem going back to 2 years ago, and needs to be resolved by Microsoft, not the user.

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  2. Anonymous
    2017-12-21T05:06:46+00:00

    Hi,

    For us to better assist you with your concern regarding apps icon is missing, may we ask what other troubleshooting steps have you done so far to fix the issue?

    Hope to hear from you soon.

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  3. Anonymous
    2017-12-20T21:27:34+00:00

    I am having the same problem, it only happens after the FCU update. Removing Google File Stream would not help.

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  4. Anonymous
    2017-12-19T10:39:49+00:00

    I tried several things but nothing helped. Onedrive by itself works fine. It seems that corruption happens as soon as another software that uses icon overlays is installed. I believe there is now enough information in this thread for Microsoft (or Google) to take a look into the issue and provide a solution.

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