Windows Store App Icons missing only while searching

Anonymous
2017-10-31T18:51:05+00:00

When searching for app names from the search menu in Windows 10 the icon is missing or corrupted.

The icons in the start menu appear fine.

I have tried the following:

And probably a bunch of other things I can't recall at this time. Nothing has fixed the icons.

Any suggestions on how to fix this? It appears to only be related to the search function and not the actual icons showing in the start menu.

I haven't found any way to reset the cache related to the search.

Windows for home | Windows 10 | Cortana and search

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-11-13T07:55:05+00:00

That is something, David.

We'll be more than willing to look further into this. That being said, we encourage you to submit your issue as a suggestion using the Feedback Hub. You can either vote on an existing submission or submit a new issue. When you submit a feedback item, we gather additional details and information about your issue that will help us in determining the cause and to be able to address it. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please re-visit frequently to see the status of your feedback items.

You can follow these steps in submitting a new feedback:

  1. Search for Feedback Hub in the Cortana search field, then click the app.
  2. Click Feedback found at the upper-left part of the window, then press + Add new feedback.
  3. Tick Problem, share any details you think are relevant, then choose an appropriate category and subcategory.
  4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you're done.
  5. Click Submit once you've completed the form and monitoring.
  6. Click Continue using Feedback Hub.
  7. Click My feedback at the top, then find the item you have submitted (it may take a while to appear).
  8. Open the item you have submitted, then click Share.
  9. Click Copy link, then paste the link here in your response (it will look like https://aka.ms/<unique link>).

Let us know if you have further queries.

Was this answer helpful?

7 people found this answer helpful.
0 comments

47 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-01-29T17:15:41+00:00

    I also have this exact problem. I see the lview png thumbnail icon for all windows store apps. I used to see the generic image icon (like above) but I think it changed when I wiped the thumbnail cache (which I read could fix the problem from another thread).  I felt like it was related to the FCU but I also have google drive sync installed.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-01-04T05:26:29+00:00

    Hi Mike,

    Since it was already mentioned in your post that you are experiencing the same issue, we would like to verify if you have also tried the solution provided in this thread: How to downgrade windows 10 version 1709 to 1703 shared by Meliton Dec. If not yet, please follow the steps and see if it will also work for you.

    Otherwise, we recommend providing feedback using the Feedback Hub app and refer to this article: Send us feedback for the steps  on how to report and upvote related issues. This can help us collate the reports and raise your concerns to our developers before the next patch is released.

    Don't hesitate to reach out to us if you have other questions in mind.

    Kind regards.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-01-03T18:48:34+00:00

    Just chiming in with some more info. So happy to see that other people have this problem. This problem has persisted through multiple different hardware devices and full system restores of windows for me. It pops up shortly after logging into the system with my microsoft account.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-12-25T04:36:21+00:00

    Hi,

    Is the version of your Windows updated?

    Have you tried reinstalling Windows and still getting the same issue?

    Hope to hear from you soon.

    Was this answer helpful?

    0 comments