Windows Store App Icons missing only while searching

Anonymous
2017-10-31T18:51:05+00:00

When searching for app names from the search menu in Windows 10 the icon is missing or corrupted.

The icons in the start menu appear fine.

I have tried the following:

And probably a bunch of other things I can't recall at this time. Nothing has fixed the icons.

Any suggestions on how to fix this? It appears to only be related to the search function and not the actual icons showing in the start menu.

I haven't found any way to reset the cache related to the search.

Windows for home | Windows 10 | Cortana and search

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Anonymous
2017-11-13T07:55:05+00:00

That is something, David.

We'll be more than willing to look further into this. That being said, we encourage you to submit your issue as a suggestion using the Feedback Hub. You can either vote on an existing submission or submit a new issue. When you submit a feedback item, we gather additional details and information about your issue that will help us in determining the cause and to be able to address it. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please re-visit frequently to see the status of your feedback items.

You can follow these steps in submitting a new feedback:

  1. Search for Feedback Hub in the Cortana search field, then click the app.
  2. Click Feedback found at the upper-left part of the window, then press + Add new feedback.
  3. Tick Problem, share any details you think are relevant, then choose an appropriate category and subcategory.
  4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you're done.
  5. Click Submit once you've completed the form and monitoring.
  6. Click Continue using Feedback Hub.
  7. Click My feedback at the top, then find the item you have submitted (it may take a while to appear).
  8. Open the item you have submitted, then click Share.
  9. Click Copy link, then paste the link here in your response (it will look like https://aka.ms/<unique link>).

Let us know if you have further queries.

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  1. Anonymous
    2018-03-31T10:41:12+00:00

    OMG!!!! you guys! its so stupid xD

    after a couple hours of trying like 15 different things i think i might have actually figured it out. dont ask me what prompt me to try this but go ahead and change your resolution to say like 1080p and check the icons xD omg i still cant believe that worked. keep changing resolution while working your way up. eventually set the resolution in your pc to the highest or recommended and check again! 

    i cant believe thats all it took. *facepalm

    cheers!

    Didn't work for me unfortunately. Problem still persists.

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    3 people found this answer helpful.
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  2. Anonymous
    2018-03-28T05:22:43+00:00

    OMG!!!! you guys! its so stupid xD

    after a couple hours of trying like 15 different things i think i might have actually figured it out. dont ask me what prompt me to try this but go ahead and change your resolution to say like 1080p and check the icons xD omg i still cant believe that worked. keep changing resolution while working your way up. eventually set the resolution in your pc to the highest or recommended and check again! 

    i cant believe thats all it took. *facepalm

    cheers!

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    8 people found this answer helpful.
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  3. Anonymous
    2018-03-20T13:09:09+00:00

    Hi Michelle,

    my link to feedback Hub: https://aka.ms/Wnrmtu

    Regards

    Ulf

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  4. Anonymous
    2018-03-19T17:55:01+00:00

    Even curiouser...

    My Windows Store App Icons on the task bar have suddenly re-appeared.  This was after I noticed that File Stream wasn't currently running as there was no icon in the System Tray, so I re-opened it and the App icons I had pinned to the task bar suddenly re-appeared!

    However, they are still missing in the search results e.g. Calendar:

    and XBOX:

    The saga continues!

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