Hi JacquiC1,
I want to verify if you have tried the all troubleshooting steps provided on this thread, so I can determine what other steps we can perform.
Hope to hear from you soon.
Hi, i have tried all the suggestions but cant get any to worrk. Ive left it on and it is still in the loop. Ive been trying to do a hard reset but even that doesnt work. Im not totally sure when to press the power off button. I have been waiting untill the spinning wheel starts so do i need to do it before or after then?