Windows 10 Stuck on “Restoring your previous version of Windows” loop

Anonymous
2017-11-21T05:34:35+00:00

I have a laptop running Windows 10. I updated Windows 10 last night. I start up my laptop today and it’s stuck on this loop where it’s on this screen that says “Restoring your previous version of Windows” I have no idea how to fix this. Please help.

Original Title: Windows 10 Stuck on “Restoring your precious version of Windows” loop

Moved from Windows / Windows 10 / Performance & system failures

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-08-02T11:00:23+00:00

    There's currently 1,014 users indicating "I have the same question", yet, why is there no reply since 19July2018? 

    I have tried all of the aforementioned, and I too have precious photos and files currently unobtainable.

    As my DVD-R is not accessible, due to being unable to load/reach Windows on my Toshiba Satellite laptop, I tried the installation media via USB. Unsuccessful. Due to restricted I.T. priveleges on my work laptop, I had to download it on my phone, transfer it from micro SD to USB, before attempting boot on the Toshiba.. 

    I am currently asking people I know "do you have a DVD-R?" so I can try installation media via the DVD drive.. 

    What a nightmare! 

    A resolution would be welcome, or, at minimum, an offering of free installation media [DVD] for those encountering the same dilemma as above

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  2. Anonymous
    2018-07-19T07:21:34+00:00

    ****!! We cantttt press or click on anything its just stuck on the restoring screen pleaaee help us lwith a reasonalble solotion

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  3. Anonymous
    2018-06-26T21:52:10+00:00

    Honestly, with the stories I have heard here of people losing their data due to failed repair installations, I would prioritize getting the data off of your drive before attempting any sort of repair of Windows.

    I do not know what sort of computer expertise you may have, or what help you may have access to, but I think the best chance to recover your data may be to remove the hard drive from the laptop, and connect it to a working computer to perform a backup of your photos.

    It's a rotten situation to be in, and it may require taking the computer to a repair shop to do this, but I think that may be the safest option for recovering your data. 

    Do you know the approximate amount of data you have to recover from the drive?

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  4. Anonymous
    2018-06-25T23:57:30+00:00

    Windows Media Creation Tool DVD ISO created and booted but it's only went and installed on my D drive sata wiping my back up images with no prompt. 

    2 drives now **** with 1803. 

    RAGING

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  5. Anonymous
    2018-06-25T05:14:50+00:00

    Hi Billy,

    I'd be glad to help you with this. With your current situation, I suggest that go back to the previous build of your Windows 10 device. Don't worry about your files as they will be retained. Follow these steps:

    1. Create a Media Creation Tool using this link and follow the instructions under Using the tool to create installation media.
    2. Reboot your device and make the Media Creation Tool your boot priority in BIOS.
    3. On the Choose an option screen, choose Troubleshoot then click Advanced options and there should be a Go back to the previous build option there. If there's none, click See more recovery options below.
    4. On the next window, select the Admin account registered on your computer. Enter the correct credentials and proceed to going back to the previous build.

    Reply back if there are improvements.

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