PDF files will no longer open on Windows Phone - Can't Open on EDGE

Anonymous
2018-02-20T04:31:06+00:00

I've researched, cleared caches, and downloaded other PDF readers from the store to no luck ...

Since fixing a MAPS error with a Hard Reset, I've found that I can't open PDFs on my phone anymore. With Windows 10 on my Lumia 650 phone, the default/only way to see PDFs were (add still are) through EDGE. 

When I click the file, whether it's on- or off-line, it would appear to proceed and open how it use to but end up saying: 

Here is the converted link from an offline PDF file that accompanies the Message above (..the same prefix appears with online PDF files):

ms-appx-web:///assets/errorpages/ErrorPages.html?error=100000#file:///C:/Data/USERS/Public/Documents/EM_2018_schedule.pdf

When I email this and other PDFs to myself or click on PDFs online and open them on my PC, I'm able to see the file through EDGE without problems/error/issue.

Moved from: Microsoft Edge/ PDF, EPUB, and reading/ Windows 10

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-03-15T21:45:40+00:00

Check for updates!!!

patch tuesday build 15254.313  is available.

This update includes quality improvements. No new operating system features are being introduced in this update. Key changes include:

This build includes all the improvements from KB4088782.

Addresses issue in which PDFs cannot be rendered in Microsoft Edge on Windows 10 Phones.

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187 additional answers

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  1. Anonymous
    2018-03-16T16:37:43+00:00

    The 640 is still not working I have 2 and 2 920 I am in South Africa no up dates 

    Please Please PLEASE keep us in the loop on your status, shanedonald1. Best Wishes.

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  2. Anonymous
    2018-03-16T16:36:32+00:00

    Still not available in Ireland. all available updates installed and still the issue persists

    What's the status now, Thomas?

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  3. Anonymous
    2018-03-16T14:59:10+00:00

    Now working on my phone, however to little to late.

    Problem should not have occurred in the first place, Microsoft error, then waited till next update to fix, should have been done instant fix.

    Fed up with Microsoft starting things then doing a u turn and dropping projects.

    Russell.

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  4. Anonymous
    2018-03-16T13:57:28+00:00

    Working on Lumia 650.

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