PDF files will no longer open on Windows Phone - Can't Open on EDGE

Anonymous
2018-02-20T04:31:06+00:00

I've researched, cleared caches, and downloaded other PDF readers from the store to no luck ...

Since fixing a MAPS error with a Hard Reset, I've found that I can't open PDFs on my phone anymore. With Windows 10 on my Lumia 650 phone, the default/only way to see PDFs were (add still are) through EDGE. 

When I click the file, whether it's on- or off-line, it would appear to proceed and open how it use to but end up saying: 

Here is the converted link from an offline PDF file that accompanies the Message above (..the same prefix appears with online PDF files):

ms-appx-web:///assets/errorpages/ErrorPages.html?error=100000#file:///C:/Data/USERS/Public/Documents/EM_2018_schedule.pdf

When I email this and other PDFs to myself or click on PDFs online and open them on my PC, I'm able to see the file through EDGE without problems/error/issue.

Moved from: Microsoft Edge/ PDF, EPUB, and reading/ Windows 10

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-03-15T21:45:40+00:00

Check for updates!!!

patch tuesday build 15254.313  is available.

This update includes quality improvements. No new operating system features are being introduced in this update. Key changes include:

This build includes all the improvements from KB4088782.

Addresses issue in which PDFs cannot be rendered in Microsoft Edge on Windows 10 Phones.

Was this answer helpful?

20+ people found this answer helpful.
0 comments

187 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-02-28T02:02:41+00:00

    What angers me the most is that it DID work. We were just going along, minding our own business, loving our phones and doing our thing. We weren't asking anything of anybody. We knew the phones were going to be obsolete at some point. But we liked/loved what we had, and as long as it can do what it does, we had no reason to change from it. And yeah...there's that $500 price we paid a year or so ago, too. Nobody wants to abandon the thing without getting a little more out of it first.

    And then they just come along and shove an "update" down our throats that degrades the functionality of our phones, and we're supposed to just be okay with that?

    It seems to me they shouldn't have the right to break my phone and there's nothing I can do about it.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-02-28T01:49:24+00:00

    I've been a loyal Windows Phone customer for many years and 950XL being my 5th Windows phone. Pdf not opening with one click is the deal breaker. I work on the go and cannot afford  save, open another app, then find the file again. Time I cannot afford. Very sad and sorry but will be buying another phone as the update doesn't look like it's coming out and fixing the problem any time son.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-02-27T21:49:08+00:00

    Good question, no idea, this is really....depend on M/S action

    B4 abandon W10M could be fast when there is an updated, but now expect never ever...... we on our own as ORPHAN

    yes! I totally agree.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-02-27T18:11:09+00:00

    How to open pdf file when you received through WhatsApp?

    Was this answer helpful?

    0 comments