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I've researched, cleared caches, and downloaded other PDF readers from the store to no luck ...
Since fixing a MAPS error with a Hard Reset, I've found that I can't open PDFs on my phone anymore. With Windows 10 on my Lumia 650 phone, the default/only way to see PDFs were (add still are) through EDGE.
When I click the file, whether it's on- or off-line, it would appear to proceed and open how it use to but end up saying:
Here is the converted link from an offline PDF file that accompanies the Message above (..the same prefix appears with online PDF files):
ms-appx-web:///assets/errorpages/ErrorPages.html?error=100000#file:///C:/Data/USERS/Public/Documents/EM_2018_schedule.pdf
When I email this and other PDFs to myself or click on PDFs online and open them on my PC, I'm able to see the file through EDGE without problems/error/issue.
Moved from: Microsoft Edge/ PDF, EPUB, and reading/ Windows 10
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Check for updates!!!
patch tuesday build 15254.313 is available.
This update includes quality improvements. No new operating system features are being introduced in this update. Key changes include:
This build includes all the improvements from KB4088782.
Addresses issue in which PDFs cannot be rendered in Microsoft Edge on Windows 10 Phones.
C'mon, guys. Read the thread. Nobody can do that for you.
As many people have reported, Foxit Mobile PDF will open PDFs on your phone or on OneDrive. You do so by opening Foxit and navigating to the file, NOT by clicking on the file first.
It's not a satisfactory solution by a long shot, and I don't see a way to navigate to internet-stored PDFs (other than on OneDrive). But it is available in the Microsoft Store, and will at least open some PDFs.
Hello Jaq,
Thank you for letting us know. You may encounter issues when trying to access PDF files on Microsoft Edge after the latest update on Windows 10 Mobile. We are aware of the issue and our developers are working to resolved it. Rest assured that there will be an update in an upcoming release. In the meantime, we suggest that you download and install any available PDF reader apps from the Store. Make sure that you download or save the PDF file to your phone so you can open it on the PDF reader app.
Let us know if you have any questions.
I just tried installing 2 other PDF readers on my phone since Edge won't open them. When I open them, they both say to simply find the PDF I want to view, then open it, and I will automatically be able to choose to open them in one of the installed apps instead of Edge.
Uh...no.
Windows Phone does not offer you a choice of Apps to use to open a PDF...whether it's over the internet or is stored right on my phone. So it is not possible to open a PDF in some other app as you advise.
I am also having this issue on my HP Elite X3. I've tried installing several PDF readers and no matter what I do, PDF files only want to open in Edge. All I get is several screen flashes and glimpses of the document before the "This page is having a problem loading" message appears. I can barely work this way as I need access to documents all day long. PLEASE FIX THIS ASAP!
Good for you! I am still amazed by how MS does not budge after having caused such a major issue. The least they could have done was to unroll the update.
Hello Jaq,
Thank you for letting us know. You may encounter issues when trying to access PDF files on Microsoft Edge after the latest update on Windows 10 Mobile. We are aware of the issue and our developers are working to resolved it. Rest assured that there will be an update in an upcoming release. In the meantime, we suggest that you download and install any available PDF reader apps from the Store. Make sure that you download or save the PDF file to your phone so you can open it on the PDF reader app.
Let us know if you have any questions.
This bug impacts on the fundamental functionsality of thousands upon thousands of Winfows Phone products, yet Microsoft are not addressing this with the urgency required.
I will now be referring this matter to relevant consumer protection agencies in Australia, and will pursue a full refund through the relevant consumer tribunal. I encourage others to do the same.
