PDF files will no longer open on Windows Phone - Can't Open on EDGE

Anonymous
2018-02-20T04:31:06+00:00

I've researched, cleared caches, and downloaded other PDF readers from the store to no luck ...

Since fixing a MAPS error with a Hard Reset, I've found that I can't open PDFs on my phone anymore. With Windows 10 on my Lumia 650 phone, the default/only way to see PDFs were (add still are) through EDGE. 

When I click the file, whether it's on- or off-line, it would appear to proceed and open how it use to but end up saying: 

Here is the converted link from an offline PDF file that accompanies the Message above (..the same prefix appears with online PDF files):

ms-appx-web:///assets/errorpages/ErrorPages.html?error=100000#file:///C:/Data/USERS/Public/Documents/EM_2018_schedule.pdf

When I email this and other PDFs to myself or click on PDFs online and open them on my PC, I'm able to see the file through EDGE without problems/error/issue.

Moved from: Microsoft Edge/ PDF, EPUB, and reading/ Windows 10

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-03-15T21:45:40+00:00

Check for updates!!!

patch tuesday build 15254.313  is available.

This update includes quality improvements. No new operating system features are being introduced in this update. Key changes include:

This build includes all the improvements from KB4088782.

Addresses issue in which PDFs cannot be rendered in Microsoft Edge on Windows 10 Phones.

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  1. Anonymous
    2018-03-05T19:10:16+00:00

    I have had enough of this problem it is slow and work and I can't use WhatsApp for my pdf I think it's time for them to fix the problem or I am thinking it's time to change.

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  2. Anonymous
    2018-03-05T18:39:31+00:00

    Yes, it does work, as do most pdf readers. But having to save the files first, what a stupid solution. Do I really want to download every pdf I want to read? Not by a long shot. MS really screwed up and should do everything they can to fix such a serious issue. It's not just a little thing, it is a major issue!

    Actually, I downloaded every other PDF reader I could find in the Microsoft Store, and every one other than Foxit needed you to click on the PDF and choose it from the purported list of Apps your phone would offer you. But that functionality has been removed from Windows, and a list of options is no longer offered.

    And yes, as I said, it is not a satisfactory solution, not to mention insufficient as it is not possible to open an internet-stored PDF.

    My point is that I don't think we need post after post after post ranting about how awful this is. There is zero chance that Microsoft actually cares that 15 or 22 or 45 people posted how mad they are. Five hundred people could rant the same rant and Microsoft won't care one bit. What does matter, though, is that all these rants saying the same thing spreads out the useful information over so many pages that new users won't bother to read it all. So invariably, the same helpful information ends up getting posted over and over and over as well.

    So please...we all agree that it's unacceptable, insulting treatment from Microsoft, and we need a solution asap. For the sake of the help we might get from this board, though, it would help if we limited the number of posts that are just complaining so that people can find the useful information they're coming here for. Don't get me wrong: at least a post a day would be good, just to keep the issue alive. But too much of it just clogs the help.

    Just my 2 cents.

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  3. Anonymous
    2018-03-05T18:26:43+00:00

    Yes, it does work, as do most pdf readers. But having to save the files first, what a stupid solution. Do I really want to download every pdf I want to read? Not by a long shot. MS really screwed up and should do everything they can to fix such a serious issue. It's not just a little thing, it is a major issue!

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  4. Anonymous
    2018-03-05T17:29:11+00:00

    So I am not the only one having problems with this new MS forum interface. Lumia 950 Keyboard simply not functioning correctly.

    The Lumia was my choice as a business phone but am having to return to using my pc to conduct the majority of my admin now.

    02 no longer supplying the phone in their business shop, thinking it's time to call it a day with MS phone

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