PDF files will no longer open on Windows Phone - Can't Open on EDGE

Anonymous
2018-02-20T04:31:06+00:00

I've researched, cleared caches, and downloaded other PDF readers from the store to no luck ...

Since fixing a MAPS error with a Hard Reset, I've found that I can't open PDFs on my phone anymore. With Windows 10 on my Lumia 650 phone, the default/only way to see PDFs were (add still are) through EDGE. 

When I click the file, whether it's on- or off-line, it would appear to proceed and open how it use to but end up saying: 

Here is the converted link from an offline PDF file that accompanies the Message above (..the same prefix appears with online PDF files):

ms-appx-web:///assets/errorpages/ErrorPages.html?error=100000#file:///C:/Data/USERS/Public/Documents/EM_2018_schedule.pdf

When I email this and other PDFs to myself or click on PDFs online and open them on my PC, I'm able to see the file through EDGE without problems/error/issue.

Moved from: Microsoft Edge/ PDF, EPUB, and reading/ Windows 10

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-03-15T21:45:40+00:00

Check for updates!!!

patch tuesday build 15254.313  is available.

This update includes quality improvements. No new operating system features are being introduced in this update. Key changes include:

This build includes all the improvements from KB4088782.

Addresses issue in which PDFs cannot be rendered in Microsoft Edge on Windows 10 Phones.

Was this answer helpful?

20+ people found this answer helpful.
0 comments

187 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-03-06T20:09:35+00:00

    Until Microsoft delivers the fix, there is a resolution!

    Oh well, better said, a work around :)

    I. to read PDF's in e-mail, save them, and open de PDF separately with FOXIT.

    Foxit is free available in the Windwos App Store.

    II. when you want to read a PDF on the internet, simply use another browser! I tried UC BROWSER. UC Browser also is free available in the Windwos App Store.

    With THIS browser you can choose to download the pdf on the web.

    They will be saved in a UC browser folder.

    Then you have to use Foxit to open the PDF. It works, I tested this on my Lumia650.

    I know, I know, this 'method' costs a lot more time!

    BUT at least, now you are able to open ALL PDF's.

    Thanks, it is a more complete workaround than just using Foxit. To combine it with an alternate browser is a good idea. 

     Thanks  but this "resolution / fix / work around" has already been posted several times in this thread, but it's still only useful if the pdf is an attachment in Outlook, if it's a link there is no option to download or save to your device. This is the same for other apps which link to pdfs, if there's no option to save or download it won't work!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-03-06T16:15:01+00:00

    Hi dear,

    Problem of opening pdf on edge still there, kindly fix it soon(if can't give exact time), it hurts being an Windows Phone user.Expecting a quick response.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-03-06T14:46:15+00:00

    For people with enough time, I found a work around method to open a PDF in Outlook.

    1. install an external PDF reader, like Foxit, Adobe or any other
    2. in Outlook, open your e-mail, and press and hold 2 seconds on the PDF attachment
    3. choose SAVE
    4. Save the PDF e.g. in your Downloads folder (or Documents)
    5. Open the external PDF reader, and choose your PDF-file to open!

    This works for me, on a windows10 phone, Lumia 650.

    Better than the error ;)

    But I hope Microsoft will come quickly with a fix, to open the PDF in Edge, with just one tap.

    Thanks so much, ArkieM and Foxit!

    I had already tried "Excellent PDF Reader" and Factory Reset with all the work that entails, which didn't work. You have saved my Lumia 550 from the bin! (Otherwise a great phone).

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-03-06T14:06:39+00:00

    Until Microsoft delivers the fix, there is a resolution!

    Oh well, better said, a work around :)

    I. to read PDF's in e-mail, save them, and open de PDF separately with FOXIT.

    Foxit is free available in the Windwos App Store.

    II. when you want to read a PDF on the internet, simply use another browser! I tried UC BROWSER. UC Browser also is free available in the Windwos App Store.

    With THIS browser you can choose to download the pdf on the web.

    They will be saved in a UC browser folder.

    Then you have to use Foxit to open the PDF. It works, I tested this on my Lumia650.

    I know, I know, this 'method' costs a lot more time!

    BUT at least, now you are able to open ALL PDF's.

    Thanks, it is a more complete workaround than just using Foxit. To combine it with an alternate browser is a good idea.

    Was this answer helpful?

    0 comments