PDF files will no longer open on Windows Phone - Can't Open on EDGE

Anonymous
2018-02-20T04:31:06+00:00

I've researched, cleared caches, and downloaded other PDF readers from the store to no luck ...

Since fixing a MAPS error with a Hard Reset, I've found that I can't open PDFs on my phone anymore. With Windows 10 on my Lumia 650 phone, the default/only way to see PDFs were (add still are) through EDGE. 

When I click the file, whether it's on- or off-line, it would appear to proceed and open how it use to but end up saying: 

Here is the converted link from an offline PDF file that accompanies the Message above (..the same prefix appears with online PDF files):

ms-appx-web:///assets/errorpages/ErrorPages.html?error=100000#file:///C:/Data/USERS/Public/Documents/EM_2018_schedule.pdf

When I email this and other PDFs to myself or click on PDFs online and open them on my PC, I'm able to see the file through EDGE without problems/error/issue.

Moved from: Microsoft Edge/ PDF, EPUB, and reading/ Windows 10

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-03-15T21:45:40+00:00

Check for updates!!!

patch tuesday build 15254.313  is available.

This update includes quality improvements. No new operating system features are being introduced in this update. Key changes include:

This build includes all the improvements from KB4088782.

Addresses issue in which PDFs cannot be rendered in Microsoft Edge on Windows 10 Phones.

Was this answer helpful?

20+ people found this answer helpful.
0 comments

187 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-03-08T10:34:02+00:00

    I am having Microsoft Lumia 950XL and am facing the same problem since many days. After reading the comments on this forum I am able to manage mine. I copied all pdf files kept in one folder from SD card to  phone and then open Adobe acrobat reader. There were three options once adobe reader is open under the "Places" tab; phone, SD card & Document Cloud. I tap on option 'phone' and it  uploaded all pdf files that was copied on the phone with in adobe acrobat option 'phone' . Now I am able to open through Adobe acrobat reader. Adobe reader was unable to pick from SD card (I do not know why?) thus needed to transfer file on your phone.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-03-08T01:05:59+00:00

    It's a issue stated here https://support.microsoft.com/en-us/help/4077675/windows-10-update-kb4077675 also I reached out to Adobe Acrobat via Twitter and they confirmed that from their side there isn't much they can do.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-03-08T00:19:58+00:00

    I believe that this problem of not opening the pdfs by the Edge, is not a bug. It's been too long to be corrected. It will certainly be a "property rights" problem. Does Msft want to pay money, to give the reading of PDF to users of WinPhone10? System that Msft has abandoned ...

    We have to make great pressure to demand from Msft, respect for WindowsPhone users, who have believed in the platform, which they like and want to continue to use.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-03-07T23:33:55+00:00

    having same problem. please help

    Was this answer helpful?

    0 comments