PDF files will no longer open on Windows Phone - Can't Open on EDGE

Anonymous
2018-02-20T04:31:06+00:00

I've researched, cleared caches, and downloaded other PDF readers from the store to no luck ...

Since fixing a MAPS error with a Hard Reset, I've found that I can't open PDFs on my phone anymore. With Windows 10 on my Lumia 650 phone, the default/only way to see PDFs were (add still are) through EDGE. 

When I click the file, whether it's on- or off-line, it would appear to proceed and open how it use to but end up saying: 

Here is the converted link from an offline PDF file that accompanies the Message above (..the same prefix appears with online PDF files):

ms-appx-web:///assets/errorpages/ErrorPages.html?error=100000#file:///C:/Data/USERS/Public/Documents/EM_2018_schedule.pdf

When I email this and other PDFs to myself or click on PDFs online and open them on my PC, I'm able to see the file through EDGE without problems/error/issue.

Moved from: Microsoft Edge/ PDF, EPUB, and reading/ Windows 10

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-03-15T21:45:40+00:00

Check for updates!!!

patch tuesday build 15254.313  is available.

This update includes quality improvements. No new operating system features are being introduced in this update. Key changes include:

This build includes all the improvements from KB4088782.

Addresses issue in which PDFs cannot be rendered in Microsoft Edge on Windows 10 Phones.

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  1. Anonymous
    2018-02-23T05:22:38+00:00

    Hello Jaq. first thank you for acknowledging the problem so we can stop wasting time fixing it when is a problem with the latest OS update. I have followed your suggestion of using a third party pdf reader, the problem is that having a pdf reader app does not change the default app (which is Edge) and therefore I can't open the file with the newly installed Pdf Reader. In the past I have received the option to choose an the app from a list when two or more compatible apps are found, but in this case simple does not change the default program and does not give the option to use another app. It is a dead end. Any suggestions?

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  2. Anonymous
    2018-02-23T01:33:29+00:00

    Having the same problem with my HP Elite x3 as of two days ago

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  3. Anonymous
    2018-02-22T23:11:17+00:00

    A) Nobody wants to mail themselves all the PDFs they need to read. That solution is fine if you your PDFs are in your email, that that's only a small percentage of PDF use.

    B) Not everyone has Outlook. Again, that might help some people, but Microsoft Phones are owed by millions and millions of people who do not have Outlook.

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  4. Anonymous
    2018-02-22T22:42:22+00:00

    For people with enough time, I found a work around method to open a PDF in Outlook.

    1. install an external PDF reader, like Foxit, Adobe or any other
    2. in Outlook, open your e-mail, and press and hold 2 seconds on the PDF attachment
    3. choose SAVE
    4. Save the PDF e.g. in your Downloads folder (or Documents)
    5. Open the external PDF reader, and choose your PDF-file to open!

    This works for me, on a windows10 phone, Lumia 650.

    Better than the error ;)

    But I hope Microsoft will come quickly with a fix, to open the PDF in Edge, with just one tap.

    Foxit worked.  Thanks

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