Feature update to Windows 10, version 1709 - Error 0xc0000005

Anonymous
2017-10-24T01:57:35+00:00

I keep getting the error "Feature update to Windows 10, version 1709 - Error 0xc0000005".  Any ideas?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-10-30T10:56:13+00:00

Hi,

The error message System error 5 has occurred shows when you didn't run the Command Prompt as an administrator. To do this, follow these steps:

  1. Click Start.
  2. Type CMD.
  3. Right-click on it, then select Run as administrator.

Once you've open the elevated Command Prompt, type these commands one after another followed by Enter key:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

net stop AppIDSvc

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

net start AppIDSvc

Once done restart your PC and check if the issue is the same.

Let us know if you have other questions.

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Anonymous
2017-11-03T05:51:43+00:00

We're glad to know that you're now able to proceed with the Windows Update. If in case you have other questions, feel free to update this thread so we can further assist you.

Regards.

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Anonymous
2017-10-27T12:18:50+00:00

Hi,

There are several reasons why the error code 0xC0000005 occurs, such as corrupted system files, faulty drivers, or bad interactions between system programs. Also, one of the possible reason why this issue occurs is because there are still services that is running in the background. We recommend that you perform the steps provided by Kapil Arya MVP again. This time, we recommend that you add these additional commands****to stop and start Application Identity: net stop AppIDSvcand net start AppIDSvc. Enter these commands one after another:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

net stop AppIDSvc

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

net start AppIDSvc

Once done restart your PC and check if the issue is the same.

Feel free to post back if you need further assistance.

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  1. Anonymous
    2018-02-28T22:51:22+00:00

    In Windows 10, go to Windows System in the Start Menu → right-click on Command Prompt, and select More → Run As Administrator.

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  2. Anonymous
    2018-01-03T05:46:00+00:00

    Hi Brian,

    Great to hear that by following the suggested steps you were able to resolve your concern with the update. The steps that were provided in this thread is the manual method to reset the Windows update components. Take note that there is an automated troubleshooter that we provide as the first option usually before proceeding with the manual method to resolve update errors.

    Feel free to reach out to us for any further concerns.

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