Feature update to Windows 10, version 1709 - Error 0xc0000005

Anonymous

I keep getting the error "Feature update to Windows 10, version 1709 - Error 0xc0000005". Any ideas?

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Anonymous

Hi,

The error message System error 5 has occurred shows when you didn't run the Command Prompt as an administrator. To do this, follow these steps:

Click Start.
Type CMD.
Right-click on it, then select Run as administrator.

Once you've open the elevated Command Prompt, type these commands one after another followed by Enter key:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

net stop AppIDSvc

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

net start AppIDSvc

Once done restart your PC and check if the issue is the same.

Let us know if you have other questions.

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Answer accepted by question author

Anonymous

We're glad to know that you're now able to proceed with the Windows Update. If in case you have other questions, feel free to update this thread so we can further assist you.

Regards.

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Answer accepted by question author

Anonymous

Hi,

There are several reasons why the error code 0xC0000005 occurs, such as corrupted system files, faulty drivers, or bad interactions between system programs. Also, one of the possible reason why this issue occurs is because there are still services that is running in the background. We recommend that you perform the steps provided by Kapil Arya MVP again. This time, we recommend that you add these additional commands****to stop and start Application Identity: net stop AppIDSvcand net start AppIDSvc. Enter these commands one after another:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

net stop AppIDSvc

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

net start AppIDSvc

Once done restart your PC and check if the issue is the same.

Feel free to post back if you need further assistance.

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57 additional answers

Anonymous

2017-12-07T14:30:50+00:00

The suggested procedure never worked completely for me, because I could not rename the SoftwareDistribution folder, even though I had Administrator role.

I was trying to install 1709 on a laptop running Windows 10 Pro.

I just kept trying - it failed 5 times (I think), the 6th time it worked.

I don't know what the update status was prior to this update, as my update history only goes back to the date this update succeeded (no idea why).

This all says to me that there is a bug somewhere in the update process.

I did not have any problems on two other machines that are running the vanilla Windows edition, other than that it took forever.
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Anonymous

2017-12-07T10:09:47+00:00

This worked for me, first I had an error ending xxx0007 and followed that advice about freeing up space on the boot segment of my hard drive. Still no joy and I ended up with this new error xxxx0005 here. I followed the instructions above, it told me one of the services was not present (or running, can't remember which) but I carried on through. After rebooting all went smoothly. I have five Windows 10 PC's, it only happened on one of them. (What? I like PC's!)
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