Spotify app makes system restore fail

Anonymous
2017-11-18T21:02:23+00:00

I think I'v installed the Spotify app from the Microsoft store three times over the last months, and every time I get the same effect: system restores are no longer possible:

So that's a reason for me not to use the app anymore, although for the rest, it works as a charm!

Anyone any idea why the Spotify app and System Restore are incompatible?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-02-08T09:52:00+00:00

    Hi,

    I did all the things that previous posts said but it didn't fix the problem (still fails restoring because of Spotify)

    what should i do ?

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  2. Anonymous
    2018-02-14T17:34:05+00:00

    last night windows update installed the following update on my hp envy laptop:  update 2018-02 cumulative update for windwos 10 version 1709 x64 KB074588

    It caused driver conflicts with my usb mouse devices (several of them).  Windows 10 built-in fixes didn't work.  

    Decided to restore to recent restore point.   

    Then windows failed to boot and I have been trying to restore to much earlier restore point before having to wipe out the apps on the laptop and start over with windows reset.

    I'm getting this same issue with the spotify conflict so I can't restore at all.

    Is there anyway to get this to reboot at this point?  I've tried to reboot to safe mode but haven't been able to.  Haven't checked on rebooting to command prompt but will do that next.  

    If I can get a command prompt is there a solution?

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  3. Anonymous
    2018-02-19T07:21:43+00:00

    I too ran into this exact same error message and code on my Surface Pro 2 (running Windows FCU v1709 Build 16299.248) a couple months ago when trying to restore my Surface Pro 2 to a state where it was working fine with vhd/vhdx files before I ran into some issue with them.

    Even after uninstalling spotify from the windows store (by right-clicking on the Start Screen Tile and selecting "Uninstall"), the error message still comes up every time I attempt performing a system restore. What gives!? I thought UWP apps are wrapped in a sandbox, thus shouldn't be able to tamper with such vital system components? Or that doesn't apply to Centenial UWP apps like Spotify here?

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  4. Anonymous
    2018-02-19T17:06:39+00:00

    Hi MrElectrifyer,

    Since this issue was posted last year of November, there should be a workaround for this issue. There was a lot of update provided from November until this month. Have you tried any troubleshooting that I might be aware of like doing the system restore? Or running the Windows app troubleshooter? What is the current build and version of your OS? You can check it by pressing the Windows key + R and type winver.

    We will wait for your response.

    Regards.

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  5. Anonymous
    2018-02-20T21:07:09+00:00

    Hi Leviozar Gam,

    My Surface Pro 2 is running the Windows FCU v1709 Build 16299.248. I have the latest Windows and Microsoft Store updates installed here in Canada, including the Spotify UWP app.

    Just re-attempted doing a system restore, with an automatic restore point created by Windows Update on 14/02/2018 while the Spotify UWP app is installed, and this time, it still resulted in the following error message and code (0x80070005):

    I disabled Windows Defender and re-attempted it, but it still resulted in the same error message as above. Probably still Spotify 'causing the issue.

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