Spotify app makes system restore fail

Anonymous
2017-11-18T21:02:23+00:00

I think I'v installed the Spotify app from the Microsoft store three times over the last months, and every time I get the same effect: system restores are no longer possible:

So that's a reason for me not to use the app anymore, although for the rest, it works as a charm!

Anyone any idea why the Spotify app and System Restore are incompatible?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2017-12-23T04:26:26+00:00

    Hi Eileen,

    I have tried to perform a system restore in safe mode and it shows that Spotify apps was causing the problem. Uninstall it doesn't help, did clean boot and the same dialog box appear. It didn't work :(

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  2. Anonymous
    2017-12-25T22:13:48+00:00

    We appreciate the information that you've provided, Apple. To further isolate your concern, we'd like to verify which version of Windows you're using. To find out which version of Windows your PC is running, press Windows logo key + R, type winver, then select OK.

    We'll be looking forward to your response.

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  3. Anonymous
    2017-12-29T08:17:51+00:00

    Hi there, I am currently using Windows 10 version 1709 (OS Build 16299.125), Windows 10 Home Single Language.

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  4. Anonymous
    2017-12-30T01:23:45+00:00

    Hi,

    Thank you for getting back to us. Uninstalling an application may leave files behind depending on how it was uninstalled. We'd like to know how you uninstalled your app. It is because uninstalling via Control Panel > Programs and Features may leave remnants of files and data. Uninstalling via application's uninstaller will help you clear out unwanted files. Furthermore, when you said you have the same concern, are you referring that you uninstalled the same application or you are getting the same error exact error only?

    We look forward to your reply.

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  5. Anonymous
    2017-12-30T03:42:05+00:00

    Hi, thanks for the reply. Since the Spotify apps was downloaded from Windows Store, I could only uninstall it from the Start Menu by right clicking it and press uninstall. My same concern refer to same error(dialog box) appears after trying system restore on clean boot (where Eileen Gal recommended me on Dec 22).

    C:\Users\Users\AppData\Local\Microsoft\WindowsApps\Spotify.exe

    This file is stopping system restore even after i uninstall it, perform clean boot/safe mode.

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