Spotify app makes system restore fail

Anonymous
2017-11-18T21:02:23+00:00

I think I'v installed the Spotify app from the Microsoft store three times over the last months, and every time I get the same effect: system restores are no longer possible:

So that's a reason for me not to use the app anymore, although for the rest, it works as a charm!

Anyone any idea why the Spotify app and System Restore are incompatible?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-01-04T00:52:33+00:00

    Thank you for the information. Since you've already uninstalled the application, kindly install it back from the Windows Store so that we are sure that we are uninstalling it as a whole. After that, go to Settings > Apps & features > click on the app you want to uninstall and select Uninstall.

    If the issue persists, use Powershell with Administrator rights for removal. Type Powershell in Cortana search and right-click it, then select Run as Administrator. See the example (uninstalling the Microsoft Solitaire Collection) below:

    1. Type in the Powershell Get-AppxPackage *solitairecollection* and press Enter. A series of information will appear.
    2. Copy the PackageFullName.
    3. Type Remove-AppxPackage and press Enter.
    4. After that, paste the PackageFullName, then press Enter.
    5. Search the application using the Cortana search bar to confirm if it's gone.

    Inform us of the result.

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  2. Anonymous
    2018-01-02T08:36:36+00:00

    In my experience, the restore points made when the Spotify app was installed on the machine, are unusable, even after uninstallation of the Spotify app.

    But, when the Spotify app is uninstalled, and you create new restore points, these restore points are OK and can be used to do a system restore.

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  3. Anonymous
    2017-12-30T22:13:34+00:00

    Hi,

    I have the exact issue as the above user. I attempted deleting the app from the Windows Store, running shell commands to repair corrupt files in the c: drive and running system restore in safe mode, with no results.

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  4. Anonymous
    2017-12-30T03:42:05+00:00

    Hi, thanks for the reply. Since the Spotify apps was downloaded from Windows Store, I could only uninstall it from the Start Menu by right clicking it and press uninstall. My same concern refer to same error(dialog box) appears after trying system restore on clean boot (where Eileen Gal recommended me on Dec 22).

    C:\Users\Users\AppData\Local\Microsoft\WindowsApps\Spotify.exe

    This file is stopping system restore even after i uninstall it, perform clean boot/safe mode.

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  5. Anonymous
    2017-12-30T01:23:45+00:00

    Hi,

    Thank you for getting back to us. Uninstalling an application may leave files behind depending on how it was uninstalled. We'd like to know how you uninstalled your app. It is because uninstalling via Control Panel > Programs and Features may leave remnants of files and data. Uninstalling via application's uninstaller will help you clear out unwanted files. Furthermore, when you said you have the same concern, are you referring that you uninstalled the same application or you are getting the same error exact error only?

    We look forward to your reply.

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