Spotify app makes system restore fail

Anonymous
2017-11-18T21:02:23+00:00

I think I'v installed the Spotify app from the Microsoft store three times over the last months, and every time I get the same effect: system restores are no longer possible:

So that's a reason for me not to use the app anymore, although for the rest, it works as a charm!

Anyone any idea why the Spotify app and System Restore are incompatible?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-02-19T07:21:43+00:00

    I too ran into this exact same error message and code on my Surface Pro 2 (running Windows FCU v1709 Build 16299.248) a couple months ago when trying to restore my Surface Pro 2 to a state where it was working fine with vhd/vhdx files before I ran into some issue with them.

    Even after uninstalling spotify from the windows store (by right-clicking on the Start Screen Tile and selecting "Uninstall"), the error message still comes up every time I attempt performing a system restore. What gives!? I thought UWP apps are wrapped in a sandbox, thus shouldn't be able to tamper with such vital system components? Or that doesn't apply to Centenial UWP apps like Spotify here?

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  2. Anonymous
    2018-02-14T17:34:05+00:00

    last night windows update installed the following update on my hp envy laptop:  update 2018-02 cumulative update for windwos 10 version 1709 x64 KB074588

    It caused driver conflicts with my usb mouse devices (several of them).  Windows 10 built-in fixes didn't work.  

    Decided to restore to recent restore point.   

    Then windows failed to boot and I have been trying to restore to much earlier restore point before having to wipe out the apps on the laptop and start over with windows reset.

    I'm getting this same issue with the spotify conflict so I can't restore at all.

    Is there anyway to get this to reboot at this point?  I've tried to reboot to safe mode but haven't been able to.  Haven't checked on rebooting to command prompt but will do that next.  

    If I can get a command prompt is there a solution?

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  3. Anonymous
    2018-02-08T09:52:00+00:00

    Hi,

    I did all the things that previous posts said but it didn't fix the problem (still fails restoring because of Spotify)

    what should i do ?

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  4. Anonymous
    2018-02-06T20:53:18+00:00

    Hello,

    We appreciate you for bringing this unusual behavior to our attention. You are correct that the Spotify app should not affect Windows features such as System Restore. We highly encourage you to post this issue and your experience on the Feedback Hub to increase visibility and awareness. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. For more information about the Feedback Hub, see our support article and YouTube video. To submit a new feedback, please follow these steps:

    1. On a Windows 10 device, search for Feedback Hub in Cortana, then launch the app.
    2. Navigate to Feedback in the left menu, and then press + Add new feedback.
    3. Select the Problem, and share any details you think are relevant, and choose an appropriate category and subcategory.
    4. Important: If possible, reproduce the problem after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you’re done.
    5. Once you’ve completed the form and monitoring, click Submit.
    6. Click Continue using Feedback Hub.
    7. Click My feedback at the top, then find the item you submitted (it may take a while to appear).

    If you need further assistance, please do not hesitate to post a reply.

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  5. Anonymous
    2018-02-06T15:42:36+00:00

    I just faced the same issue on Windows 10 1709 16299.192

    All system restore points created while Spotify app from Microsoft store was installed are in unusable state.

    Some other symptoms:

    • I was unable to uninstall Spotify app. Clicking Uninstall in start menu didn't do anything, and Spotify was not on the Programs list, both in settings and control panel.
    • I was able to uninstall Spotify app only in Safe Mode.
    • System restore points didn't work even after uninstalling Spotify app.

    P.S: This is scary. Probably I'll avoid any Microsoft Store app in the future. It doesn't make sense that system restore is effected by apps from the store. Isn't the whole point Store apps are isolated as in mobile OS's?

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