Hi there, I am currently using Windows 10 version 1709 (OS Build 16299.125), Windows 10 Home Single Language.
Spotify app makes system restore fail
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I think I'v installed the Spotify app from the Microsoft store three times over the last months, and every time I get the same effect: system restores are no longer possible:
So that's a reason for me not to use the app anymore, although for the rest, it works as a charm!
Anyone any idea why the Spotify app and System Restore are incompatible?
Windows for home | Windows 10 | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
53 answers
Sort by: Newest
-
Anonymous
2017-12-29T08:17:51+00:00 -
Anonymous
2017-12-25T22:13:48+00:00 We appreciate the information that you've provided, Apple. To further isolate your concern, we'd like to verify which version of Windows you're using. To find out which version of Windows your PC is running, press Windows logo key + R, type winver, then select OK.
We'll be looking forward to your response.
-
Anonymous
2017-12-23T04:26:26+00:00 Hi Eileen,
I have tried to perform a system restore in safe mode and it shows that Spotify apps was causing the problem. Uninstall it doesn't help, did clean boot and the same dialog box appear. It didn't work :(
-
Anonymous
2017-12-22T04:04:29+00:00 Hi Apple,
You may experience this issue when going through system restore if there were corrupted or broken system files that triggered a system conflict. To isolate your concern, we'd like to ask the following:
- Have you made any changes prior to experiencing the issue?
- What troubleshooting steps have you tried so far?
In the meantime, we recommend performing a clean boot. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This will help to eliminate software conflicts that occur when you install a program. To do this, you can perform the steps posted on this link. In the clean boot environment, check if you'll still experience your concern.
Note: Please go through the section: Reset the computer to start normally after clean boot troubleshooting to boot the computer in normal startup after fixing the issue.
For any results, just send us a reply.
-
Anonymous
2017-12-21T04:46:00+00:00 I have the exact same problem when going through system restore, even though i've already uninstall it