Spotify app makes system restore fail

Anonymous
2017-11-18T21:02:23+00:00

I think I'v installed the Spotify app from the Microsoft store three times over the last months, and every time I get the same effect: system restores are no longer possible:

So that's a reason for me not to use the app anymore, although for the rest, it works as a charm!

Anyone any idea why the Spotify app and System Restore are incompatible?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-02-28T23:19:04+00:00

    Exactly the same problem here with my Daughters laptop.

    Last update (21/2/2018) completely screwed the keyboard and mouse drivers. We performed a system restore to go back to previous working configuration and were prevented by the Spotify app. Tried all earlier restore points and they all fail.

    System Restore failed to replace the file

    (C:\Users\XXXX\Appdata\Local\Microsoft\WindowsApps\Spotify.exe with its original copy from the restore point)

    An unspecified error occurred during System Restore. (0x80070780)

    Now people are trying to point at Spotify as being the villain (which they are) but it is CLEARLY Microsoft on both fronts.

    1/. Microsoft have released an update with inadequate testing that has trashed many peoples machines.

    2/. Microsoft have a huge hole in their system integrity tools which will allow a third party app to destroy the Restore functionality. Restore functionality should and must be BULLET PROOF.

    This has been going on since November now without even being acknowledged by Microsoft, let alone coming up with a fix and work around to repair a system that has been trashed by their actions.

    Now I have never been a fan of Apple but I am starting to think they can't be worse than this steaming pile of ****.

    I am now faced the  unwelcome prospect of having to completely rebuild the machine from scratch and re-install all the endless updates and desktop programs after having wasted a full day and 450km to drive to my daughters University to recover the machine to work on it.

    Shame on you Microsoft.

    Has anyone else found a workaround for this problem?

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  2. Anonymous
    2017-12-23T04:26:26+00:00

    Hi Eileen,

    I have tried to perform a system restore in safe mode and it shows that Spotify apps was causing the problem. Uninstall it doesn't help, did clean boot and the same dialog box appear. It didn't work :(

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  3. Anonymous
    2017-12-21T04:46:00+00:00

    I have the exact same problem when going through system restore, even though i've already uninstall it

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  4. Anonymous
    2018-04-19T13:07:10+00:00

    If you rename the WindowsApps folder, the restore will work.

    Use a shell and do the following:

    • Go to the location of the WindowsApps folder
    • Run "takeown /f WindowsApps"
    • Run "icacls WindowsApps /grant Administrators:F
    • Run "attrib WindowsApps -S -h"
    • Run "rename WindowsApps WindowsAppsOld"

    Redo the restore. It will still say that there is a problem with ...\WindowsApps\Spotify.exe but the restore will work anyway.

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  5. Anonymous
    2017-11-18T21:43:43+00:00

    Instead of downloading from the Windows Store, what if you download and install from the Spotify web page?

    https://www.spotify.com/int/download/windows/

    I had a similar issue when the Slack client first showed up on the Store.

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