KERNELBASE.dll Corrupted

Anonymous
2018-01-02T23:32:20+00:00

Hello,

I have been having several games crashing in Steam, I contacted support for one of the games, and after sending them "DxDiag/MSInfo " files, they told me Kernelbase.dll was corrupt. They advised me to run "sfc /scannow", and it said that it "did not find any integrity violations". I also ran the command “DISM.exe /Online /Cleanup-image /Restorehealth" and it said 'the restore operation completed successfully" I tried running the system in Clean Boot and that did not fix the issue. I tried running “regsvr32 KERNELBASE.dll” and got the message  "the module "kernelbase.dll" was loaded but the entry point Dllregisterserver was not found. Make sure that "kernelbase.dll" is a valid DLL or OCX file and then try again."

I tried to do a system restore but could not find a restore point from before the problem started.

I would appreciate your help.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-01-03T03:38:55+00:00

    Hi Patrick,

    We appreciate your efforts in providing us a detailed information about your concern. Sometimes, there are variety of malicious programs that can cause this error. We suggest starting your PC in safe mode and perform a full scan using your antivirus software.

    Once you boot your PC in safe mode, it will start Windows with a minimal set of drivers and services to help troubleshoot issues. For instructions on how to start PC in safe mode, please check this link.

    Note: If the issue doesn't reappear when you start your PC in safe mode, you can eliminate the default settings, basic device drivers and services as possible causes.

    Should you have any other concerns, don’t hesitate to let us know.

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  2. Anonymous
    2018-01-04T03:44:16+00:00

    Hello,

    thank you for the reply. The solution might have not fixed the issue. While the games were crashing on launch before, this time they did launch, but they froze on a black screen after launching, one of them after displaying the credits. I'm not sure if launching in safe mode had fixed the issue only for another issue to affect them.

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  3. Anonymous
    2018-01-05T00:08:23+00:00

    Thanks for letting us know, Patrick.

    In this case, let's try to fix this by performing an In-Place Upgrade to clean up your system. To do this, here's an article created by PaulSey.... It's a step-by-step guide to ensure that this procedure is properly done for us to rectify your issue.

    You can also check this videothat we uploaded in YouTube for a visual step-by-step guide on how to do an In-Place upgrade.

    Should you have any other concerns, don’t hesitate to let us know.

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  4. Anonymous
    2018-01-06T11:02:13+00:00

    I downloaded the file and ran it, and as soon as it runs it says "Thank you for updating to the latest version of Windows 10" so I guess I already have the latest version installed.

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