I don't think you get it.
Deleting MS didn't solve anything, there was nothing wrong with my device to begin with.
The only thing wrong was when the game tried to load off the cloud I got the error message.
It connected once after and all the data was gone. I would have had to start over.
So rather than put up with a non existant tech support that tossed me into forums where I get no help and abushed by MS apologists or answers only related to PC's I simply tossed the problem. If my device checks out fine and there's no problems except for one program and it's only related to the download from the cloud and most say... Duh...it isn't Microsoft they CAN'T screw up... Then the smart thing to do is walk away.
Oh and 4Glte connection is the first thing I checked out. And my ability to diagnose problems? Give me a break.
If you want to diagnose then tell me why on the email notifications they say to unsubscribe the elipsis (...) and select unsubscribe. When that isn't an option on any ... on the entire page?