uhd movie wont play

Anonymous
2018-02-20T04:27:03+00:00

0x000005b4

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Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-04-19T16:16:18+00:00

    Those that are receiving this error, can you post the following information:

    Name of the movie

    Country

    Time of playback attempt and time zone

    UHD/HD/SD

    The movie title is bumblebee, usa , 11:20 am cdt UHD

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  2. Anonymous
    2019-04-19T17:24:37+00:00

    I have experienced this a couple times using this the movie service. I solved my problem by using one of the other 6 movie streaming services that are available on my xbox.

    After wasting about 12 to 20 on movie rentals that I couldn't get refunded, this seemed like the best option.

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  3. Anonymous
    2019-04-19T20:46:31+00:00

    Ralph breaks the enternet

    Eastern daylight time 4:46 pm

    I tried to play it around april 10

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  4. Anonymous
    2019-04-26T01:31:13+00:00

    Ok so I just got this from xbox. Remove your profile from device. Power down, and remove from wall. 10 seconds go by. Fire it back up and redownload. It fixes it

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  5. Anonymous
    2019-05-04T19:37:32+00:00

    We're not seeing an issue with the movie here.  Can you double check that error code and include any other information that was included in the error message?

    “Can’t play

    Please try again.  If the problem continues, visit https://support.microsoft.com to check for guidance.

    0x000005b4”

    Paid $20 for this movie hours ago, and have yet to be able to get past the loading screen without getting thing message.  Xbox, your tv/movies streaming sucks.  The whole “no refund” thing is a bunch of bs too, seeing as how they never work.

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