uhd movie wont play

Anonymous
2018-02-20T04:27:03+00:00

0x000005b4

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Windows for home | Other | Music, photos, and video

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  1. Anonymous
    2018-02-20T20:18:13+00:00

    The code was 0x000005b4.  It said cannot play.

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  2. Anonymous
    2018-02-21T19:22:52+00:00

    I tried this again when I got home last night and was able to play the movie again without any problems.  I suggest reaching out to customer support to see if there's anything they can do for you.  https://support.microsoft.com/en-us/contactus/

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  3. Anonymous
    2018-03-19T22:05:49+00:00

    I have the same issue with all of my recently purchased UHD movies on xbox one - same error code 0x000005b4 - everything used to work great and now I cant watch any of my movies - xbox support has been no help at all - i have done all troubleshooting things i can find on the internet and nothing helps - any ideas?

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  4. Anonymous
    2018-03-25T02:35:09+00:00

    I too am having an issue. Same error code. Movie worked for an hour then hits this error continuously... seems like a bandwidth issue. Unlikely on my end. 250 meg connection, download and install games from store at over 150 meg a sec. Movie went down as peek time came up. My guess is their infrastructure is overloaded and can't handle streaming HID. I am sure this is why you are getting no help. When stuff like this happens they never admit, they just upgrade infrastructure, don't say anything, and it's magically better days later... just a guess though

    I am a disappointed customer sitting herd with only half the last jedi watched... wasted money :/

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  5. Anonymous
    2018-03-27T23:02:11+00:00

    I have the same issue.

    1419274560

    1419088999

    1419007324

    1418433942

    It appears to be what my company refers to as a "peak time" issue with your movies and tv service.  Evenings and weekends make movies unwatchable.  My bandwidth is fine, and I've had no issues with other streaming apps.

    My wife and I have spent a few hundred dollars on movies that we can't seem to watch during our free time.  Chat support has been less than adequate to say the least, and I desperately would like to be able to watch the content that I've paid for.

    No one seems to be taking this seriously.  You (Microsoft) have ZERO documentation on what this error code means, and getting this matter escalated to someone that might be able to do something about it has been like pulling teeth (and that's being generous).

    Please help.

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