uhd movie wont play

Anonymous
2018-02-20T04:27:03+00:00

0x000005b4

  Moderator's note: 

This thread has been locked by a Moderator.

This thread has been locked by a Moderator either because: The information in the thread is old and outdated, the thread has run its course, violates the community code of conduct, or it is off topic for this community.

Post a new question here: Post a new question to the community.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

154 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-09-19T22:54:07+00:00

    I have been experiencing playback and buffering issues for months with all my UHD purchased content through the Movies&TV app with no fix in sight. I have requested refunds for many of them since $30 is an outrageous price to pay per film when other providers offer them at half the price with no playback issues.

    I cannot continue to purchase content through Movies&TV as long as the servers cannot handle the playback load. This does happen more frequently during peak times as already stated and it is ridiculous it has gone on this long.

    And it is still going on several months later. Thanks for not fixing the issue Microsoft.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-09-19T23:01:57+00:00

    I don't have any additional information to add other than this continues to be investigated.

    Has this been escalated to a higher level of capability?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2018-09-21T00:59:17+00:00

    0x000005b4.    Just bought Solo  Can't even watch    I want my money back.  Save your money and just buy the discs.   It is a RIP off.   And they won't do a damn thing about it.   Every other streaming app I have is doing 4k uhd without a problem.  Can't get more than 10 seconds a reboot.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-09-23T06:21:34+00:00

    Those that are receiving this error, can you post the following information:

    Name of the movie

    Country

    Time of playback attempt and time zone

    UHD/HD/SD

    Same issue with same playback error on my xbox one s this evening. Just purchased my first UHD from the Microsoft store hoping it would be better than Vudu.  The movie is Sicario Day of the Soldado and I am in the USA. My bandwidth is 200 Mbps which is more than ample. It must of froze 7 times. Terrible experience and definitely will not purchase anymore movies via the Microsoft store.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-09-24T04:46:09+00:00

    Done buying movies through Xbox.

    Was this answer helpful?

    0 comments