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Same exact error message. Purchased the UHD version of Spider-Man homecoming on my xbox one gears of war edition and have been trying for hours to just watch the movie. It's been trouble September 16th 2100 mst to September 17 0100 mst . Im in Nampa Idaho and i have never had this issue, but this is the first time I have bought a UHD movie. No issues streaming on Netflix youtube or funimation apps
I ended up solving this problem by just hardlining into the modem. I assume, since i was using wifi it just didnt have the required amt of broadband but the hardline fixed it
Same exact issue.. Tried every troubleshooting option for the past few days and still nothing.. Trying to watch Dragon Ball Super Season 5 Episode 2. I purchased the entire season along with the previous 4 seasons, but this is the only episode having this issue. Can we have an update already. It's clearly something on Microsoft's end.
I am 100% in the same boat, same situation with no resolve and have spent hours with tech support to be redirected elsewhere. I have spent many hundreds of dollars on UHD movies that are unwatchable during "peak times" and have a gigabit internet connection and am hardwired. 4k HDR content from other services on the SAME device works perfectly as my bandwidth is above average. This is exclusive to Microsoft Store purchased content. I had a tech tell me that since I have a Dolby Atmos Audio system that the problem was Dolby's and needed to contact them for support. They obviously didn't listen to my troubleshooting attempts or my actual issue and have no idea how the technology even works. Felt like they were just redirecting the blame and blowing me off. Horrible experience. Considering legal action to get refunded.
Even after logging more than 1 support ticket for this haven't received any follow up at all and no emails...nothing. Unreal!! Way to erode consumer confidence after I just switched back from going exclusively Playstation when the Xbox 1 X came out and have spent a small fortune on content to take advantage of the console only to be completely ignored as a customer. This issue has persisted off and on for over 6 months. This deserves a class action suit and a whole lot of letters to the Better Business Bureau and the Department of Consumer Affairs. I have the time and the energy!
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