uhd movie wont play

Anonymous
2018-02-20T04:27:03+00:00

0x000005b4

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Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-05-24T19:20:24+00:00

    We believe this issue should be resolved now, please let us know if you continue to receive this specific error.

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  2. Anonymous
    2018-05-22T19:59:59+00:00

    Following up on this, the root cause is continuing to be investigated.

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  3. Anonymous
    2018-05-21T01:51:37+00:00

    Those that are receiving this error, can you post the following information:

    Name of the movie

    Country

    Time of playback attempt and time zone

    UHD/HD/SD

    Basically every movie i own/rent (and i own about 75 movies through the movies & tv app) since i bought my xbox one x. I am really tempted to go to the dark side and get a PS4. I never had any issues with my xbox one, this has only begun happening sonce i got the one x about 4 months ago. And i dont think its a ISP problem, because i check my downlaod speeds everytime this happens and im always getting a solid 145-155MBPS. This is a Microsoft problem. And Microsoft needs to fix it!!

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  4. Anonymous
    2018-05-20T15:15:03+00:00

    Error message says:

    Can't play. Please try again. If the problem continues, visit https://support.microsodt.com to check for guidance. 0x000005b4

    Trying to play Black Panther SD movie purchased through Microsoft Movies and TV on Xbox One. Located in Australia. Local time 1.14am.

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  5. Anonymous
    2018-05-20T03:09:55+00:00

    Harry Potter and rhe Chamber of Secrets

    USA

    5/19/2018 8:06 PM Pacific

    HD

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