TSSTcorp CDDVDW SU-208GB not working after Fall Creators Update installed

Hi,

thanks to all for your ideas.

I have got the same problem, TSSTcorp CDDVDW SU-208GB does not work, I have done the same trouble shooting you suggest, but in vain. I have tried data and movie DVDs, but DVDs are not recognized, do not mount.

My external USB Samsung DVD-drive is working.

 I think there is some trouble in the s connection between the driver and the TSST drive.

What can I do? **** **** Please, help me - many thanks in advance **** Lynx

That is precisely the same "TSSTcorp CDDVDW SU-208GB" drive that Mike has. None of the fixes worked for him, either - yet on May 11 the drive began to work to everyone's delight. Could be one of the fixes kicked in a tad late, could be something updated on its own in the background. Anyway...

What is your computer make & model?

You should go to its site for any driver & firmware update. Current BIOS version is in MSInfo32 (ask Cortana). For driver updates, if one is a greater version at the site, first try to get it using Device Manager (search automatically). If it won't come in that way, take it from the site.

Hi,

Computer model: Fujitsu Lifebook A555/G  [Celsius Mobile / Lifebook/ Stylistic Series]

Processor: Intel(R) Core (TM) i5-5200 CPU @2.20 GHz

RAM: 4 GB DDR3L SDRAM

Bios Version: 1.20 (10/06/2015) Secure Bios

Drive configuration: SATA Drive

Operating system: 64 Bit Window 10 Home edition, Version 1803

Last update:19th May 2018, operating system build 171347, KB4103729 installed

:-( German language is used by the system, therefore no snapshots !-)

A few days ago, I checked that the TSST CDDVDW SU-208GB [cdrom.sys version 10.0.171347.1] was updated and checked that none of the lower / upper filter stuff was in the registry. Then I updated the drivers for IDE ATA/ATAPI Intel(R) 9 Series Family SATA AHCI controller [IaStorA.sys Version 14.8.0.1042]

Now I have updated the following drivers using the device manager:

Intel(R) Core (TM) i5-5200 CPU @2.20 GHz PCI.sys Version 10.1.1.38

Fujitsu Bios driver: FBIOSDRV.sys Version 1.2.2.0

Fujitsu device driver: fuij02e3.inf_amd64_463e65f2013f5119\fuij02e3.sys Version 4.0.2.5

Checked the following, they are updated, last version:

Microsoft Bios driver: mssbios.sys Version: 10.0.1734.1

Microsoft ACPI and UEFI: acpi.sys and uefi.sys Version: 10.0.1734.1

Microsoft controller for storage devices: spacedump.sys and spaceport.sys Version: 10.0.1734.1

Then I successfully ran as admin: dism /online /cleanup-image /restorehealth – but it did not solve the problem.

The DVD drive is not recognized. It cannot be seen in windows explorer. DVDs do not mount. VLC media player remembers E:\ but cannot detect the DVD. The device manager however states that it is working, the DVD region 2 (Europe) is set and the hardware-ID is SCSSI\CdRomTSSTCDDVDW_SU209GB_FU01 – for this specific model I have not yet found another driver.

My external Samsung DVD drive TSSTcorpCDDVDW SE-S084f USB Device is working without any problems, although it is governed by the same driver cdrom.sys version 10.0.1734.1.

Your help is most appreciated

Lynx

Here is your site...

http://support.ts.fujitsu.com/IndexDownload.asp

Downloads  for LIFEBOOK A555/G

It mentions 1803 in at least the SATA (Rapid Storage Technology) file description. Yes, first try to update drivers through Device Manager. But then compare the version to what is at the site.

(1) You do have the latest BIOS update for your Fujitsu Lifebook A555/G.

(2) You mistyped, but have the right driver for 1803's CDROM.sys: 10.0.17134.1.

(3) Did you mistype the SATA driver, which should be...?...

But I guess it could be the "-A" wouldn't show up in Device Manager. What about the date?

(4) The 3 Microsoft drivers you mention are all version 10.0.17134.1, but I guess you mistyped it.

Well, you did good in Device Manager. Now, go to the site, & see whether any of the drivers mentioned there are greater than what is in Device Manager. If so, take it. These drivers all interrelate.

The latest update for 1803 came in for me today & is KB4100403…

Its write-up unfortunately does not mention your issue...

https://support.microsoft.com/en-us/help/4100403/windows-10-update-kb4100403

May 23, 2018—KB4100403 (OS Build 17134.81)

But maybe it will have an undocumented effect or just shake things up sufficiently coming in to make that CDDVD drive start working again. Click for it at Windows Update.

Good luck, & keep us informed.

Hi,

Many thanks for your reply it was most helpful; although it did not solve the problem, it helped to spot it.

1. According to Fujitsu I have got the newest Bios version.

Well, I must admit that the production of Fujitsu Lifebook A555/G was discontinued shortly after I had bought it; hence it might be possible that no new Bios Versions are compiled.

2. Oops! It is 10.0.17134.1; you are right, it is typing error. Sorry.
3. SATA driver version: 14.8.0.1042 (without -A), date: 04.11.2015, definitely older than the one you mention. See below under number 9, 10 and 11.
4. True, it is 10.0.17134.1 everywhere.
5. 2018-05 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4100403) was not here at midnight when I checked last, but now it has come, my system is updated; it did not solve the problem.
6. Fujitsu support suggested exchanging the drive and did not tell me about http://support.ts.fujitsu.com/IndexDownload.asp

• hence I could not imagine that a Fujitsu download site exists. Thanks for the link.

The Fujitsu Deskupdate FTS_DeskUpdate_4153859_1182252.exe automatically recognized and updated the following drivers: The Realtech high definition audio drive and the Fujitsu System Extension Utility driver. This did not solve the problem.

7. On the Fujitsu discussion site, I found the tip to change the energy settings in case of problems with the CDDVD drives. Exasperated as I am I tried, but it did not solve the problem.
8. Via https://www.intel.de/content/www/de/de/support/detect.html?_ga=2.228857305.497186565.1527154312-434251892.1527151857&erpm_id=7274118 , I got the Intel Driver and Support Assistant Installer.exe, which I ran and it provided me with the information that the system is updated.
9. Then I did a scan with the Intel® System-Support-Utility for Windows SSU.exe available at

https://downloadcenter.intel.com/download/25293 and asked Intel support for a newer IDE ATA/ATAPI Intel(R) 9 Series Family SATA AHCI controller driver. They however send me back to Fujitsu because Fujitsu configured the divers, Intel only delivered the hardware.

According to Fujitsu I have got the newest driver:

10. The Intel® System-Support-Utility for Windows lists all the internal system devices and found the following errors:

[Translation: The driver has found a controller error on \Device~]

-------------------------------------------------------------------

Der Treiber hat einen Controllerfehler auf \Device\Harddisk1\DR1 gefunden.

-------------------------------------------------------------------

Der Treiber hat einen Controllerfehler auf \Device\Harddisk1\DR2 gefunden.

-------------------------------------------------------------------

Der Treiber hat einen Controllerfehler auf \Device\CdRom1 gefunden.

-------------------------------------------------------------------

This would make sense if it were the ATA/ATAPI Intel(R) 9 Series Family SATA AHCI controller

Driver causing the trouble as the external drive is controlled by the USB-controllers, which apparently work fine.

11. In HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi the following entries:

Name              Type                           Data

Standard         REG_SZ                     (Wert nicht festgelegt) [Translation: Value not set/not specified]

DisplayName  REG_SZ                     @mshdc.inf,%idechannel.DeviceDesc%,IDE Channel

ErrorControl   REG_DWord              0x00000003 (3)

Group              REG_SZ                     SCSI Miniport

ImagePath      REG_DWORD            System32\drivers\atapi.sys

Owners           REG_MULTI_SZ        mshdc.inf

Start                REG_DWORD            0x00000000 (0)

Tag                 REG_DWORD            0x0000001d (29)

Type                REG_DWORD            0x00000001 (1)

Spreading atapi, I found a registry entry for an atapi override:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi*StartOverride*

Name              Type                           Data

Standard         REG_SZ                     (Wert nicht festgelegt) [Translation: Value not set/not specified]

0                     REG_DWord              0x00000003 (3)

It seems that the atapi override works for the hard drive but not for the CDDVD drive.

Might it be that there is a bug in the registry preventing the atapi controller from working flawless?

You help is most appreciated.

Lynx