TSSTcorp CDDVDW SU-208GB not working after Fall Creators Update installed

Anonymous
2018-03-01T11:16:27+00:00

When the Windows 10 Fall Creators update tried to install it corrupted my boot drive so I had to download the image from Microsoft and do a clean install on my MSI laptop. After the clean install of Windows 10 Fall Creators Update, everything seems to be working fine except for my optical disc drive. It is a TSSTcorp CDDVDW SU-208GB with firmware level TM01 installed. It was working fine previously. The device shows up in Device Manager and everything says the device is working normally, has the latest correct driver, etc. When I put a disc in the drive, it will try starting up and then fall silent. I never see the optical disc drive on my windows desktop or in file manager. Any thoughts about what I can do to get this resolved?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-03-01T13:29:14+00:00

    Hi Mike,

    CD or DVD drive might not work properly due to an incompatible driver, or corrupted registry entries. For us to troubleshoot this issue, we suggest performing the given methods in this article: Your CD or DVD drive is not recognized by Windows or other programs.

    Let us know how it goes.

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  2. Anonymous
    2018-03-03T12:38:25+00:00

    Hi,

    I tried all of the steps outlined in 'Your CD or DVD drive is not recognized by Windows or other programs' and it did not help. I can still see the DVD drive in Device Manager, but it does not show up anywhere else. The device worked fine until the latest Windows 10 (Fall Creators Update) was pushed to me. Unfortunately, I cannot go back to my previous version of Windows 10 because my C drive was corrupted during the Fall Creators Update initial installation attempt. This required that I do a clean install of Windows 10, which I did, and this seems to have everything EXCEPT the DVD drive working fine. Is there anything else we can try?

    Thanks,

    Mike DiSante

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  3. Anonymous
    2018-03-06T07:52:51+00:00

    As an additional information, we would like to know the build number and version of Windows you have. We also suggest that you start your PC in safe mode and check if the issue persists. If the problem doesn't happen in safe mode, you'll know that the default settings and basic device drivers aren't causing the issue.

    We will wait for your response.

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  4. Anonymous
    2018-03-06T18:48:44+00:00

    Hi Janeane, I really appreciate the help, but still no luck. Booting into safe mode and trying the DVD drive, I get the same results that I was getting in Windows after a normal boot. Here is my build number and version of Windows:

    Edition:     Windows 10 Home

    Version:    1709

    OS Build:  16299.248

    Thanks again!

    Sincerely, Mike DiSante

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  5. Anonymous
    2018-03-08T12:48:57+00:00

    Thank you for getting back to us. Since that we have found out that even in safe mode, the default DVD driver isn't working properly. For us to further isolate the issue, we would like to know the make and model of your Windows 10 device to check if it is compatible with the Windows 10 Fall Creators Update.

    Reply to us with the information, so that we can assist you better.

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