TSSTcorp CDDVDW SU-208GB not working after Fall Creators Update installed

Anonymous
2018-03-01T11:16:27+00:00

When the Windows 10 Fall Creators update tried to install it corrupted my boot drive so I had to download the image from Microsoft and do a clean install on my MSI laptop. After the clean install of Windows 10 Fall Creators Update, everything seems to be working fine except for my optical disc drive. It is a TSSTcorp CDDVDW SU-208GB with firmware level TM01 installed. It was working fine previously. The device shows up in Device Manager and everything says the device is working normally, has the latest correct driver, etc. When I put a disc in the drive, it will try starting up and then fall silent. I never see the optical disc drive on my windows desktop or in file manager. Any thoughts about what I can do to get this resolved?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-05-08T02:22:39+00:00

    Okay, let us try this again...

    Dear PCR,

    I did not check after the 1803 update. You are correct, the driver is updated. I also verified in the Windows Update History that I am now running 1803.

    I have already tried doing a repair installation and everything else recommended to me, including the removal of the upper and lower filters keys in the registry. Nothing has worked.

    The last clean install took me over a day to get everything reinstalled and working (with the exception obviously of the optical disc drives).

    Is there anything else that can be done????

    Thank you,

    Mike

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  2. Anonymous
    2018-05-08T02:17:01+00:00

    Dear PCR,

    I did not recheck after the 1803 update. You are correct, the optical disc drive driver has the same date but the version is now 10.0.17124.1. 

    Also, when I go to PC Settings => Update & Security => View update history, the last two updates listed are Feature update to Windows 10, version 1803, Successfully installed on 5/4/2018 and Update for Microstof Outlook 2010 (KB4022144) 64-Bit Edition, Successfully installed on 5/4/2018.

    I have also gone through the full repair installation - everything short of another clean installation, which is what I did with Windows 10 Fall Creators Update (1709) and THAT is when the issue started. I would really rather not go through that again as it took me the better part of a full day to reinstall all of my applications and get everything working properly again (except for the optical disc drive(s) of course).

    I have checked all of the Microsoft boards that I could find and done all of the updates and corrections specified, including the removal of the upper and lower filters in the registry.

    Is there anything else we can try?

    Thank you,

    Mike

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  3. Anonymous
    2018-05-08T01:46:15+00:00

    Dear auggy,

    I have no idea where that rascal came from but it is gone. No change in behavior.

    Please tell me there is something else we can try?

    Thank you!

    Mike

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  4. Anonymous
    2018-05-08T00:28:26+00:00

    OK. I wasn't aware you'd already upgraded to 1803. My own TSSTcorp DVD+/-RW SU208GB is working just fine in 1803. But wait a minute, you said the driver was...

    "

    Current driver is:   C:\Windows\system32\DRIVERS\cdrom.sys

    Provider:               Microsoft

    Driver Date:          6/21/2006

    Driver version:      10.0.16299.15 (WinBuild 160101.0800)

    It seems very unusual that the driver is so old? And, I was curious about it being a 32-bit driver?

    "

    16299 is 1709. Here is 1803 (though apparently the date is unchanged)…

    What makes you think you upgraded? (But it really should work in 1709 too). Let us consider this...

    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/how-to-perform-a-repair-upgrade-using-the-windows/35160fbe-9352-4e70-9887-f40096ec3085

    How to: Perform a Repair Upgrade Using the Windows 10 ISO file

    That can be done with an ISO or with Installation Media. In all cases, you boot to Windows, open the media in File Explorer (or click the ISO) & click Setup.exe. (It ran a bit over an hour to lift me to 1803. It did create a Windows.old - but I'm unsure it was full-fledged, didn't seem big enough when I first looked at it.)

    But - I wonder - what will it do, if you've already got a C:\Windows.old? Do you have one now? Will it even seek to create one, if you are doing a repair (over-installing the same version) instead of an upgrade? Normally, that holds the prior OS version & normally will be deleted by Windows in as little as 10 days after the upgrade. Or it can be deleted with Disk Cleanup.

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  5. Anonymous
    2018-05-07T22:14:04+00:00

    Can you try uninstalling the software that would have installed the elbycdio.sys -there are some of these programs listed in the following link:

    https://www.file.net/process/elbycdio.sys.html

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