TSSTcorp CDDVDW SU-208GB not working after Fall Creators Update installed

Anonymous
2018-03-01T11:16:27+00:00

When the Windows 10 Fall Creators update tried to install it corrupted my boot drive so I had to download the image from Microsoft and do a clean install on my MSI laptop. After the clean install of Windows 10 Fall Creators Update, everything seems to be working fine except for my optical disc drive. It is a TSSTcorp CDDVDW SU-208GB with firmware level TM01 installed. It was working fine previously. The device shows up in Device Manager and everything says the device is working normally, has the latest correct driver, etc. When I put a disc in the drive, it will try starting up and then fall silent. I never see the optical disc drive on my windows desktop or in file manager. Any thoughts about what I can do to get this resolved?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-05-24T00:28:10+00:00

    Here is your site...

    http://support.ts.fujitsu.com/IndexDownload.asp

    Downloads  for LIFEBOOK A555/G

    It mentions 1803 in at least the SATA (Rapid Storage Technology) file description. Yes, first try to update drivers through Device Manager. But then compare the version to what is at the site.

    (1) You do have the latest BIOS update for your Fujitsu Lifebook A555/G.

    (2) You mistyped, but have the right driver for 1803's CDROM.sys: 10.0.17134.1.

    (3) Did you mistype the SATA driver, which should be...?...

    But I guess it could be the "-A" wouldn't show up in Device Manager. What about the date?

    (4) The 3 Microsoft drivers you mention are all version 10.0.17134.1, but I guess you mistyped it.

    Well, you did good in Device Manager. Now, go to the site, & see whether any of the drivers mentioned there are greater than what is in Device Manager. If so, take it. These drivers all interrelate.

    The latest update for 1803 came in for me today & is KB4100403…

    Its write-up unfortunately does not mention your issue...

    https://support.microsoft.com/en-us/help/4100403/windows-10-update-kb4100403

    May 23, 2018—KB4100403 (OS Build 17134.81)

    But maybe it will have an undocumented effect or just shake things up sufficiently coming in to make that CDDVD drive start working again. Click for it at Windows Update.

    Good luck, & keep us informed.

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  2. Anonymous
    2018-05-23T10:29:10+00:00

    Hi,

    Computer model: Fujitsu Lifebook A555/G  [Celsius Mobile / Lifebook/ Stylistic Series]

    Processor: Intel(R) Core (TM) i5-5200 CPU @2.20 GHz

    RAM: 4 GB DDR3L SDRAM

    Bios Version: 1.20 (10/06/2015) Secure Bios

    Drive configuration: SATA Drive

    Operating system: 64 Bit Window 10 Home edition, Version 1803

    Last update:19th May 2018, operating system build 171347, KB4103729 installed

    :-( German language is used by the system, therefore no snapshots !-)

    A few days ago, I checked that the TSST CDDVDW SU-208GB [cdrom.sys version 10.0.171347.1] was updated and checked that none of the lower / upper filter stuff was in the registry. Then I updated the drivers for IDE ATA/ATAPI Intel(R) 9 Series Family SATA AHCI controller [IaStorA.sys Version 14.8.0.1042]

    Now I have updated the following drivers using the device manager:

    Intel(R) Core (TM) i5-5200 CPU @2.20 GHz PCI.sys Version 10.1.1.38

    Fujitsu Bios driver: FBIOSDRV.sys Version 1.2.2.0

    Fujitsu device driver: fuij02e3.inf_amd64_463e65f2013f5119\fuij02e3.sys Version 4.0.2.5

    Checked the following, they are updated, last version:

    Microsoft Bios driver: mssbios.sys Version: 10.0.1734.1

    Microsoft ACPI and UEFI: acpi.sys and uefi.sys Version: 10.0.1734.1

    Microsoft controller for storage devices: spacedump.sys and spaceport.sys Version: 10.0.1734.1

    Then I successfully ran as admin: dism /online /cleanup-image /restorehealth – but it did not solve the problem.

    The DVD drive is not recognized. It cannot be seen in windows explorer. DVDs do not mount. VLC media player remembers E:\ but cannot detect the DVD. The device manager however states that it is working, the DVD region 2 (Europe) is set and the hardware-ID is SCSSI\CdRomTSSTCDDVDW_SU209GB_FU01 – for this specific model I have not yet found another driver.

    My external Samsung DVD drive TSSTcorpCDDVDW SE-S084f USB Device is working without any problems, although it is governed by the same driver cdrom.sys version 10.0.1734.1.

    Your help is most appreciated

    Lynx

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  3. Anonymous
    2018-05-23T03:28:47+00:00

    That is precisely the same "TSSTcorp CDDVDW SU-208GB" drive that Mike has. None of the fixes worked for him, either - yet on May 11 the drive began to work to everyone's delight. Could be one of the fixes kicked in a tad late, could be something updated on its own in the background. Anyway...

    What is your computer make & model?

    You should go to its site for any driver & firmware update. Current BIOS version is in MSInfo32 (ask Cortana). For driver updates, if one is a greater version at the site, first try to get it using Device Manager (search automatically). If it won't come in that way, take it from the site.

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  4. Anonymous
    2018-05-22T23:48:36+00:00

    Hi,

    thanks to all for your ideas.

    I have got the same problem, TSSTcorp CDDVDW SU-208GB does not work, I have done the same trouble shooting you suggest, but in vain. I have tried data and movie DVDs, but DVDs are not recognized, do not mount.

    My external USB Samsung DVD-drive is working.

     I think there is some trouble in the s connection between the driver and the TSST drive.

    What can I do? **** **** Please, help me - many thanks in advance **** Lynx

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  5. Anonymous
    2018-05-11T09:10:31+00:00

    You're welcome. Glad to see they are working now.

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