TSSTcorp CDDVDW SU-208GB not working after Fall Creators Update installed

Anonymous
2018-03-01T11:16:27+00:00

When the Windows 10 Fall Creators update tried to install it corrupted my boot drive so I had to download the image from Microsoft and do a clean install on my MSI laptop. After the clean install of Windows 10 Fall Creators Update, everything seems to be working fine except for my optical disc drive. It is a TSSTcorp CDDVDW SU-208GB with firmware level TM01 installed. It was working fine previously. The device shows up in Device Manager and everything says the device is working normally, has the latest correct driver, etc. When I put a disc in the drive, it will try starting up and then fall silent. I never see the optical disc drive on my windows desktop or in file manager. Any thoughts about what I can do to get this resolved?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-03-19T00:56:13+00:00

    Hi Janeane,

    I was able to get the troublesome updates to install by downloading them and applying them as stand-alone updates instead of using Windows Update. My system is now completely current on updates and patches. The optical disc drive is still not working. I did notice the following information for the installed driver:

    Current driver is:   C:\Windows\system32\DRIVERS\cdrom.sys

    Provider:               Microsoft

    Driver Date:          6/21/2006

    Driver version:      10.0.16299.15 (WinBuild 160101.0800)

    It seems very unusual that the driver is so old? And, I was curious about it being a 32-bit driver?

    Anyway, just a thought...

    Is there anything else we might try?

    Thank you,

    Mike DiSante

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  2. Anonymous
    2018-03-17T13:11:02+00:00

    Hi Janeane,

    I did the following:

        o    uninstalled the optical disc drive in device manager

        o    went to Windows Update and checked for updates, the indicated

              update, KB4088776, was found and downloaded

        o    when Windows Update tried to install KB4088776, it failed with error 0x800f081f

    Did I do something incorrectly or is there something else that I need to do?

    Thank you,

    Mike DiSante

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  3. Anonymous
    2018-03-16T13:06:10+00:00

    We're sorry for the delayed response. For us to further troubleshoot this issue, we suggest that you uninstall and delete the driver package. After doing that, check for available updates. Microsoft had released the latest Windows Updates last March 13, 2018—KB4088776 (OS Build 16299.309). To manually download the update, you can get it through the Microsoft Update Catalog.

    Let us know the results.

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  4. Anonymous
    2018-03-14T07:10:48+00:00

    Hi Janeane,

    I have a MSI laptop. The model is GT726QD.

    The info I have found for my DVD drive is:

    DVD/CD-ROM drives

    device TSSTcorp CDDVDW SU-208GB TM01

    parent PCI\VEN\8086&DEV_A103&SUBSYS_11431462&REV_31\3&11583659&0&B8

    I sure hope we can find a DVD driver for my optical drive as it was a real pain to reload windows and all of my applications. I would REALLY prefer to avoid that if at all possible...

    Like I indicated, everything EXCEPT the optical disc drive is working fine.

    Again, your help is greatly appreciated!

    Sincerely,

    Mike

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  5. Anonymous
    2018-03-08T12:48:57+00:00

    Thank you for getting back to us. Since that we have found out that even in safe mode, the default DVD driver isn't working properly. For us to further isolate the issue, we would like to know the make and model of your Windows 10 device to check if it is compatible with the Windows 10 Fall Creators Update.

    Reply to us with the information, so that we can assist you better.

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