TSSTcorp CDDVDW SU-208GB not working after Fall Creators Update installed

Anonymous
2018-03-01T11:16:27+00:00

When the Windows 10 Fall Creators update tried to install it corrupted my boot drive so I had to download the image from Microsoft and do a clean install on my MSI laptop. After the clean install of Windows 10 Fall Creators Update, everything seems to be working fine except for my optical disc drive. It is a TSSTcorp CDDVDW SU-208GB with firmware level TM01 installed. It was working fine previously. The device shows up in Device Manager and everything says the device is working normally, has the latest correct driver, etc. When I put a disc in the drive, it will try starting up and then fall silent. I never see the optical disc drive on my windows desktop or in file manager. Any thoughts about what I can do to get this resolved?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-05-10T21:57:23+00:00

    Can you check the following registry key?:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

    At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

    If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  2. Anonymous
    2018-05-10T07:06:42+00:00

    Dear PCR,

    I tried the Hardware and Devices troubleshooter and it did not report anything.

    I looked up and followed the steps for the 'clean boot' (disable all non-Microsoft services and disable all startup items in Task Manager). This had no effect. I still have the same symptoms, that is, I can read audio CDs fine but Windows refuses to mount a DVD.

    What could be causing this behavior in Windows???

    Thank you,

    Mike

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  3. Anonymous
    2018-05-10T06:33:35+00:00

    Dear Auggy,

    I have checked the applications menu, Program Files folder and Program Files (x86). I find no evidence of any of the listed programs.

    Sincerely,

    Mike

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  4. Anonymous
    2018-05-09T05:27:14+00:00

    I read it between the lines, but you didn't directly say you tried "START, Settings, Update & Security, Troubleshoot, Hardware & Devices". Don't be overly optimistic, if it asks to do a reboot afterward. It asked me to do it, & I've got nothing to fix.

    When you did that clean install of 1709 (which is when the DVD drive broke), did you happen to test it before installing all the 3rd-party apps? I know you said the drive wouldn't read a DVD in Safe Mode. So, that probably means it is not a 3rd-party driver at fault. But maybe try the following anyway, as it isn't tough to do...

    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

    How to perform a clean boot in Windows

    If the drive works in a clean boot, then it is a 3rd-party app or process at fault after all.

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  5. Anonymous
    2018-05-09T04:39:53+00:00

    Dear PCR,

    Thank you for the info. I found and applied all of the available updates. All installed cleanly, but no effect on DVD drives.

    It just strikes me as something very odd... Both the internal and USB connected optical drives can mount and play CDs normally, but neither will mound a DVD. This does not sound like hardware since both the internal and brand new external drives are affected.

    What would prevent a DVD from completing the mount process?

    Anyway, thank you again. Please let me know if think of or find anything else.

    Sincerely,

    Mike

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