TSSTcorp CDDVDW SU-208GB not working after Fall Creators Update installed

The first update for 1803 came out today...

https://support.microsoft.com/en-us/help/4103721/windows-10-update-kb4103721

May 8, 2018—KB4103721 (OS Build 17134.48)

It does say, "Addresses an issue that may cause some devices to stop responding or working when using applications, such as Cortana or Chrome, after installing the Windows 10 April 2018 Update." Did you get it yet? It is a lulu coming in, maybe it took 8 minutes of various spinning circles on various colored screens.

If that doesn't do it, we can BING your hardware IDs in Device Manager...

We can BING a few of those for a driver that may work. Also, there is this BING to look through...

https://www.bing.com/search?q=TSSTcorp+CDDVDW+SU-208GB+TM01&form=WNSGPH&qs=SW&cvid=9462a8650d6e48199859f779f78a5eb7&pq=TSSTcorp+CDDVDW+SU-208GB+TM01&cc=US&setlang=en-US&nclid=DC7D30674C848AADC8AC41DC57B916B8&ts=1525817947882

BING of "TSSTcorp CDDVDW SU-208GB TM01"

If that is the actual device name that shows up in Device Manager, it does appear to be somewhat different than mine which does work.

Dear PCR,

Yes, all Microsoft updates are current. I tried the fixes outlined in the article Janeane sent. I removed elbycdio.sys. I have been to the MSI site on a regular basis and have updated the bios to the latest posted and verified that I am using the latest versions of all drivers and firmware...

This is really a head-scratcher for me as well. I cannot see where something might be preventing DVD playback. On the odd chance that it was a SATA issue (some posts indicate that the optical drive will not work when connected to a secondary port), I tried the USB optical drive. In all cases, CDs play fine but DVDs will not mount.

I really did try everything that I could think of or was aware of before pestering the folks here...

Is there anything else you can think of?

Thanks,

Mike

OK. You did do the upgrade (my biggest hope), & it was no cure. Also, you went through that article Janeane posted up front, & it was no cure. You updated some drivers & deleted the rascal elbycdio.sys (which I don't have).

Here is your site (going by MSInfo32 you uploaded)...

https://www.msi.com/Laptop/support/GT72-6QD-Dominator-G.html

GT72 6QD Dominator G

All the drivers interrelate. Compare what is at the site against Device Manager. If a greater version is at the site, first try to get it through Device Manager (search automatically). If that fails, take it from the site. I see you already have taken the latest BIOS "E1782IMS.122, 3/15/2018]" - what about all the other drivers, especially other firmware drivers?

Okay, let us try this again...

Dear PCR,

I did not check after the 1803 update. You are correct, the driver is updated. I also verified in the Windows Update History that I am now running 1803.

I have already tried doing a repair installation and everything else recommended to me, including the removal of the upper and lower filters keys in the registry. Nothing has worked.

The last clean install took me over a day to get everything reinstalled and working (with the exception obviously of the optical disc drives).

Is there anything else that can be done????

Thank you,

Mike

Dear PCR,

I did not recheck after the 1803 update. You are correct, the optical disc drive driver has the same date but the version is now 10.0.17124.1. 

Also, when I go to PC Settings => Update & Security => View update history, the last two updates listed are Feature update to Windows 10, version 1803, Successfully installed on 5/4/2018 and Update for Microstof Outlook 2010 (KB4022144) 64-Bit Edition, Successfully installed on 5/4/2018.

I have also gone through the full repair installation - everything short of another clean installation, which is what I did with Windows 10 Fall Creators Update (1709) and THAT is when the issue started. I would really rather not go through that again as it took me the better part of a full day to reinstall all of my applications and get everything working properly again (except for the optical disc drive(s) of course).

I have checked all of the Microsoft boards that I could find and done all of the updates and corrections specified, including the removal of the upper and lower filters in the registry.

Is there anything else we can try?

Thank you,

Mike