TSSTcorp CDDVDW SU-208GB not working after Fall Creators Update installed

Are you saying...?...

(1) You can boot to an Installation DVD through BIOS/UEFI just fine.

(2) You can insert an audio CD, & it will play just fine. (Does it also show up in File Explorer?)

(3) But a data DVD/CD will not spin or show up in File Explorer.

I just put a blank one in & got a pop-up stating "select to choose what happens to blank DVDs" - but it was too quick for me. It showed up in File Explorer, & a double-click produces a requestor asking what to do with it.

I'm not sure what's up in your case, but are you aware 1803 is available now...?...

https://www.microsoft.com/en-us/software-download/windows10

Download Windows 10  -  Currently, this is version 1803

Make a USB or DVD Installation Media that matches your Edition (Home, Pro, etc), Language, & Architecture (64-bit/x64 or 32-bit/x86). And/or make an ISO. Then upgrade to it or clean install it.

How tough was it to do the clean install of 1709?

Dear Sirs,

I am not sure if my last email made it to you or not. Outlook.com sent me a delivery error message.

In the mean time, I did try updating the Intel SATA driver to the latest version but it did not affect anything.

As indicated in my last email, it has been a while since we spoke, but I had a major family matter that I was forced to attend to...

Here is a link to the requested files: https://1drv.ms/f/s!Amklm5TxbSIVgxWNDY6CQ6saojBE

I have checked and I find that a) the system will boot fine from my Win7 Pro installation DVD and it plays back audio CDs with no problem. This seems to indicate that the hardware is working. Just to make doubly sure, I purchased an external optical drive (USB powered, connected via USB3 port). It also plays audio CDs fine but I cannot see a DVD on this drive or the internal drive.

I would really like to know what else I can do to resolve this!

Thank you,

Mike

Hi Auggy,

Sorry that it has been a while since we last talked. Had to take care of some emergency family business, but I am back now.

Here is a link to the requested files: https://1drv.ms/f/s!Amklm5TxbSIVgxWNDY6CQ6saojBE

I have checked and I find that a) the system will boot fine from my Win7 Pro installation DVD and it plays back audio CDs with no problem. This seems to indicate that the hardware is working. Just to make doubly sure, I purchased an external optical drive (USB powered, connected via USB3 port). It also plays audio CDs fine but I cannot see a DVD on this drive or the internal drive.

I would really like to know what else I can do to resolve this!

Thank you,

Mike

The System32 is a holdover from the past:

https://www.howtogeek.com/326509/whats-the-difference-between-the-system32-and-syswow64-folders-in-windows/

Can you provide the following information which may help determine any issue(s):

Windows Key + R > type msinfo32 in the "Open" box  > OK > File > Save > then save as an .nfo file

Then make the resulting .nfo file available via a public folder on OneDrive or similar site.

Also, can you do the following:

Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

Then make the resulting .evtx file available via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

http://windows.microsoft.com/en-ca/onedrive/share-file-folder

Hi Janeane,

I have already tried contacting MSI technical support and they would only suggest restoring the system to it's previous state. Not very helpful. I do not understand why Microsoft finds it necessary to make these types of changes to the Windows internals and then FORCE the changes on us whether we want them or not.

Since I have had Windows 10 installed, I am not given ANY choice in the matter and am forced to take all updates. While I do not agree with this philosophy, I was not asked and not given any choice in the matter. With previous Windows versions, I would always wait until a update had been posted for quite a while before updating any of our production systems.

At this point, even if I were to reinstall a previous version of Windows, where my CD-ROM drive worked, what would prevent Windows Update from forcing this latest update on me again? I would end up right where I am now!

Sincerely,

Michael DiSante