Windows 10 update crashes my computer

Anonymous
2018-01-26T05:55:33+00:00

I ran this computer just fine fine for several years, including a long while after I installed Windows 10 as suggested.  I had very few problems at all until last fall.  Then Windows 10 auto-updates started crashing my computer.  I have spent countless hours researching & testing things, running all the troubleshooters, running diagnostics.  I've tried so many things to stop this over the past 6 months, & now I'm afraid I'm screwed.   After every update I can recall since last fall (2017), The computer booted up just fine & appeared to be perfectly fine.  I could open & run any program just fine.  No troubles.  But, 3-10 minutes into using the computer, whatever I clicked on next would not work.  There would be no response at all.  I could still click on some things, but others wouldn't respond.  Gradually, if I continued to try to click on things, they would all not respond & the computer would completely freeze.  I would reboot & it would happen over and over until I gave up & started trying to solve the problem by troubleshooting & reading blogs...anything I could do to solve it.  Every time, which by now has been about 15, I would wind up having to revert to an earlier build.  Once I did that, everything worked perfectly.....until Windows 10 forced another update.  Then it all started over again.  Two weeks ago, an update happened, & I reverted back, but then it did it again 2 days later.  Then again the next day.  I reached Microsoft support on the phone, but they just said: "your computer is not compatible.  Our developers can't know all the old drivers out there, so we can't help you".  I asked if they would help me just turn off the auto updates, which I used to be able to do.  He said No.  My computer is a Gateway FX6840, Intel(R) Core(TM) i7 CPU   870 @ 2.93GHz, 4.00 GB RAM, 64-bit Operating System, x64-based processor.  Yesterday, the PC updated again, but this time they have removed the ability for me to revert back to a previous working version.  I'm hoping I'm not screwed, because I have several cryptocurrency nodes (not bitcoin, no I'm not rich) that have wallets on them & I'd prefer not to rebuild all of that if I can avoid it.  Nor do I want to re-install the many programs I have loaded with all my settings and custom menus, addons, etc. in place by doing a clean install.  I don't have alot of money, so the little I have, I'd like to not lose or have to build back from scratch.

Is there anybody out there who can help me, or point me in the right direction?  I'm leary of those support companies that want a fee, then pipe in and take over doing God knows what to my computer.  

Thanks in advance for your help.  Signed 52 year old dude who built his 1st PC from scratch in 1990, but is lost with this new stuff.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-07-15T12:14:37+00:00

    hi Bichu,  my computer would not come back on further than a black screen so I wasn't able to use any system tools, but my brother used a Recovery USB - he plugged it in before restarting so that it would boot off the USB.  He was able to get to a recovery page and after several failed attempts was finally able to re-install Windows 10..... that wiped out everything on my computer; all documents, pictures, etc and all of my programs I added to my computer.  But, it is now up and running and I've had to re-install things like Adobe, MS Office, Firefox, etc.  I have Windows Update disabled and haven't been brave enough to allow another update but I know I'll have to sooner or later.  I hope this info is helpful; its pretty bad when we lay people have to help each other fix Microsoft's intrusions into our homes ruining our computers :(

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  2. Anonymous
    2018-05-24T02:16:13+00:00

    Hello.

    My laptop is about three months old. HP ENVY and the windows updates thus far have been very disruptive. I have no trust in windows at this point.

    This last update has crashed my computer.  It kept looping through asking for which keyboard language I wanted, and then would ask a preference with out any explanation...re: USB, online, etc...for recovery. WHY recovery? The update crashed the system.

    Now, it is looping thru and going to black screen.  It states that "these updates are for security in an online world" but then goes black.  Apparently NOT being able to go online is their idea of security?

    I have no idea what to do.

    This is exactly what's happening with mine. It's an HP  as well.

    This just happened to me. I don't know how to fix it. I work at home on this computer and now I'm out of work and no money for a new computer.

    HELP, Microsoft!!

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  3. Anonymous
    2018-05-21T20:01:22+00:00

    It has been my experience with Windows 10 updates that they really do "keep you safe in an online world".

    The problem is that Microsoft achieves this by destroying one's WIFI!

    Randomly, Windows 10 decides that changing the WIFI properties so that the device can turn itself off to save power, whenever it wants to, meaning that, without going to the device and changing its properties, WIFI cannot be turned back on.

    What makes MS think that a software update that does this is acceptable in any way?

    Their money and their lawyers, most likely, as they can afford not to care what their customers (aka beta testers) have to put up with.

    Yes, we got Windows 10 for free, but the investment of considerable sums into other software which requires Windows to run is now lost for ever, as MS will never take any responsibility for its actions and failures.

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  4. Anonymous
    2018-03-20T12:06:50+00:00

    My computer crashes after nearly every update. It is tgen taken, at a cost to me, to the service centre to be returned to working order. I know it isn't my system, it's the update. It constantly knocks out software, printers etc. Jf the problem was my system, it would have been fixed the first time I took it in. 

    It dies apiear Mucrisoft have no pride in their operating system nor are they interested in their customers. If they did, they would stop reinventing the wheel and be helpful. Instead, it is costing people their jobs and costing huge amounts of money many don't have. Sadly Apple is just as immoral or I'd  go to them. 

    By by the way, a week after I bough a Microsoft surface book , the latest model, it updated and it crashed too. Unbelievable. It's a Microsoft issue and not always the computer.

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  5. Anonymous
    2018-02-25T03:51:48+00:00

    I have the same problem here. In the past few days Windows 10 auto update crashed 3 of my computers. One Acer, one Dell and one CyberPower. The Dell is less than a year old and fortunately after a few BSOD it was able to recover by itself (thanks to Dell SupportAssist Agent). The Acer and the CyberPower were not so lucky, I spent a few days trying to fix them but nothing works. Unfortunately I don't have their image backups (I have a image backup prior to upgrading to Windows 10 from 7 for the CyberPower but the restore program wouldn't let me use it and the Acer is relatively new so I haven't made the backup yet)

    There is definitely something wrong with the recent Windows 10 auto update.

    Update:

    2018-03-02: a few days ago I noticed if I pull out the GTX video card and using the on-board VGA only I am able to boot into Windows 10 and everything runs fine. Of course the performance is not good without dedicated VGA card. But without the card plugged-in I could not install the NVIDIA drivers since GeForce Experience software scans my PC for GTX GeForce card and when it couldn't find it, it refuses to install the driver. On the other hand if I plug the card in, does not matter how I configure the built-in VGA in BIO (Auto / Always Enable / Enable if No Ext PEG) or which VGA port I hook up my monitor to, it won't boot or boot into Windows and crashing into BSOD in a few seconds with error message:

    SYSTEM THREAD EXCEPTION NOT HANDLED

    What failed: nvlddmkm.sys

    It seems Windows was having issue with NVIDIA driver. I'm going to clean and reinstall the VGA drivers and see what happens.

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