Windows 10 update crashes my computer

Anonymous
2018-01-26T05:55:33+00:00

I ran this computer just fine fine for several years, including a long while after I installed Windows 10 as suggested.  I had very few problems at all until last fall.  Then Windows 10 auto-updates started crashing my computer.  I have spent countless hours researching & testing things, running all the troubleshooters, running diagnostics.  I've tried so many things to stop this over the past 6 months, & now I'm afraid I'm screwed.   After every update I can recall since last fall (2017), The computer booted up just fine & appeared to be perfectly fine.  I could open & run any program just fine.  No troubles.  But, 3-10 minutes into using the computer, whatever I clicked on next would not work.  There would be no response at all.  I could still click on some things, but others wouldn't respond.  Gradually, if I continued to try to click on things, they would all not respond & the computer would completely freeze.  I would reboot & it would happen over and over until I gave up & started trying to solve the problem by troubleshooting & reading blogs...anything I could do to solve it.  Every time, which by now has been about 15, I would wind up having to revert to an earlier build.  Once I did that, everything worked perfectly.....until Windows 10 forced another update.  Then it all started over again.  Two weeks ago, an update happened, & I reverted back, but then it did it again 2 days later.  Then again the next day.  I reached Microsoft support on the phone, but they just said: "your computer is not compatible.  Our developers can't know all the old drivers out there, so we can't help you".  I asked if they would help me just turn off the auto updates, which I used to be able to do.  He said No.  My computer is a Gateway FX6840, Intel(R) Core(TM) i7 CPU   870 @ 2.93GHz, 4.00 GB RAM, 64-bit Operating System, x64-based processor.  Yesterday, the PC updated again, but this time they have removed the ability for me to revert back to a previous working version.  I'm hoping I'm not screwed, because I have several cryptocurrency nodes (not bitcoin, no I'm not rich) that have wallets on them & I'd prefer not to rebuild all of that if I can avoid it.  Nor do I want to re-install the many programs I have loaded with all my settings and custom menus, addons, etc. in place by doing a clean install.  I don't have alot of money, so the little I have, I'd like to not lose or have to build back from scratch.

Is there anybody out there who can help me, or point me in the right direction?  I'm leary of those support companies that want a fee, then pipe in and take over doing God knows what to my computer.  

Thanks in advance for your help.  Signed 52 year old dude who built his 1st PC from scratch in 1990, but is lost with this new stuff.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-02-12T00:34:09+00:00

    windows 10

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  2. Anonymous
    2018-03-20T20:19:57+00:00

    197 with same question, is the tip of the proverbial iceberg. Service reps on the phone state that they are getting 100 calls per day on this issue. One said that while the original windows 10 upgrade would work in my machine, the updated versions do not and that i should revert to windows 8.1. Even with a custom install I still loose software that I paid hundreds of dollars for that was in the computer before the first upgrade. This is theft or vandalism at best. I need to be made whole. Knowingly continuing this malicious update procedure is ongoing criminal activity in violation of RICO and a class action can be justified because this activity violates any expected arbitration situation. Stand Down, cease and desist.

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  3. Anonymous
    2018-09-02T21:36:00+00:00

    At least you got it working. My computer decided to not work now it's a 800 dollar piece of scrap sitting on my desk just because of a forced update.

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  4. Anonymous
    2018-02-23T20:35:53+00:00

    I have the exact same problem, it is now 2/23/2018 and i am still getting freezes and also BSOD's constantly.  It is a new Dell computer.  I keep rolling back to restore points, and then, the next update results in the same problem.  I know there are millions this is happening to, I read about it.

    Microsoft, will you please provide some answers, or else give us the ability to turn off updates.

    Thank you.

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  5. Anonymous
    2018-02-07T14:44:38+00:00

    Why would they do that when is it such a small minority of users having issues?

    If there's something amiss with your system that is causing the update to not work you need to work at diagnosing what hardware or software is causing the failure. A process of elimination can go a long way to find the "bad" piece in your setup.

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