Hey there - that did it. Wow, thanks!
I switched user - and my wife's account opened up right away. Thank you for that. No more lagging black screen. However - I still have the issue (in the wife's account, which is also set to ADMIN as well as my primary account) with the Windows icon button,
bottom left side of monitor (START).
In her account, when I click on it - nothing happens, i.e. none of the apps, etc. appear - nothing happens. When I right click - I get a list of options to choose from (i.e. settings, etc. - same list of options I get in my main account). Also - I cannot
place the cursor into the search box, to the right of the Windows button (bottom left) in the other users' account.
I have also discovered - Cortana is missing. Works GREAT on my account - and is present. Switch to wife's admin account - not there at all.
So I wouldn't think I have to reinstall in her account - it's already on the computer. I can't access WORD, EXCEL, any of the office stuff I paid for either on this account.
Thoughts on these issues?