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Trying to buy a game off Microsoft Store but it keeps giving me that message.
Moved from: Windows / Apps on Windows 10 / Other Windows apps / Entertainment
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Dominique,
A possible reason why you're getting the error message: We’re having trouble processing your payment and we’d like to get it sorted outis due to corrupted user profile. We recommend that you contact Microsoft Store Sales and Customer Support to address this matter. You'll see the contact number on this link under Microsoft Store Sales and Customer Support.
Don't hesitate to post back should you have any other concerns.
Hiw do i fix this
Did you figure this out?
why are you guys wasting money on vbucks anyway? If you must buy this crap, buy an XBOX gift card from amazon then put in the code into your account. then u can use the $ from your microsoft wallet... I still don't think you should waste money on stupid vbucks though.
nope, everytime i call up at xbox support they say the same thing, its the mobile billing account. It is not the mobile billing account because I know that I have enough to purchase it. last time i called them, they told me to wait 72 hours. I waited a whole 2 weeks before i tried again, then it gave me the same error message " Please contact us at microsoft support we are having trouble processing your payment and we'd like to get it sorted out." This stuff is stupid please fix this.
