We’re having trouble processing your payment and we’d like to get it sorted out?

Anonymous
2017-10-18T20:35:55+00:00

Trying to buy a game off Microsoft Store but it keeps giving me that message. 

Moved from: Windows / Apps on Windows 10 / Other Windows apps / Entertainment

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-10-20T22:01:11+00:00

Hi Dominique,

A possible reason why you're getting the error message:  We’re having trouble processing your payment and we’d like to get it sorted outis due to corrupted user profile. We recommend that you contact Microsoft Store Sales and Customer Support to address this matter. You'll see the contact number on this link under Microsoft Store Sales and Customer Support.

Don't hesitate to post back should you have any other concerns.

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  1. Anonymous
    2018-04-02T02:52:56+00:00

    No bro i trided contact tho

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  2. Anonymous
    2018-04-03T08:02:18+00:00

    i have the same problem when i'm trying to subscribe to game pass 14day trial. and it's free... however same thing happens when i try to purchase other games. in fact i've changed my location to US even though i live in Georgia, because in Georgia game pass, sea of thieves and other stuff is not available at all. so i write my credit card info and in the 'postal code' line i just write a random American postal code. i've seen people doing this in case something is not available in their country but they havent faced this issue. first of all why shouldnt gamepass be available in every country?...

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  3. Anonymous
    2018-04-03T14:37:12+00:00

    Hi Rati,

    To immediately address this issue, kindly contact Microsoft Support.

    Keep us posted.

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  4. Anonymous
    2018-04-05T20:31:33+00:00

    Or that they're not American.  I'm in Canada, and have never been able to purchase anything through the MS Game store (such as removing the annoying ads that appear after two or three levels.) which is absurd.

    My guess is if you have a non US address you're S.O.O.L.

    It's the 21st bloody century, why are Canadians not allowed to make purchases?  Get up to speed Microsoft!!

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