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Trying to buy a game off Microsoft Store but it keeps giving me that message.
Moved from: Windows / Apps on Windows 10 / Other Windows apps / Entertainment
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Dominique,
A possible reason why you're getting the error message: We’re having trouble processing your payment and we’d like to get it sorted outis due to corrupted user profile. We recommend that you contact Microsoft Store Sales and Customer Support to address this matter. You'll see the contact number on this link under Microsoft Store Sales and Customer Support.
Don't hesitate to post back should you have any other concerns.
It says that everytime try to purchase vbucks
Hello,
Do you get any error message when trying to purchase the game pack? You may also refer to the link provided by Regile Reb to contact Microsoft Store Sales and Customer Support. They have the necessary resources and tools to look up your account.
Regards.
i cant buy the bllizard mountain pack and i just spend 20$ for nothing pleas fix this microsoft or xbox
We appreciate the information that you have provided, Michael. However, we recommend that you contact Microsoft Store Sales and Customer Support to address this matter. You'll see the contact number on this link under Microsoft Store Sales and Customer Support.
Regards.
