We’re having trouble processing your payment and we’d like to get it sorted out?

Anonymous
2017-10-18T20:35:55+00:00

Trying to buy a game off Microsoft Store but it keeps giving me that message. 

Moved from: Windows / Apps on Windows 10 / Other Windows apps / Entertainment

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-10-20T22:01:11+00:00

Hi Dominique,

A possible reason why you're getting the error message:  We’re having trouble processing your payment and we’d like to get it sorted outis due to corrupted user profile. We recommend that you contact Microsoft Store Sales and Customer Support to address this matter. You'll see the contact number on this link under Microsoft Store Sales and Customer Support.

Don't hesitate to post back should you have any other concerns.

Was this answer helpful?

200+ people found this answer helpful.
0 comments

70 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-09-09T02:30:30+00:00

    I can't buy Jurassic World Evolution

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2018-07-30T06:41:46+00:00

    Won't let me buy games and staying there having trouble processing the payment

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2018-07-02T19:29:12+00:00

    Can you chrch an see whats if its my account or something

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2018-04-15T06:17:39+00:00

    Thanks for replying, but it is usually the same thing. They say that i have put to many phone numbers on my account and taken them off. They say i have the maximum amount of purchase instruments. I explain that me and my friends share the account so we have multiple numbers we purchase from. They then say that there is nothing they can do to let my number buy anything. My friends buy a lot but when it comes my turn to pay for something, i cant and the people at the link say that i have to use a credit card or gift card. There has to be SOME WAY to reset the payment options or something so that i can use my phone number and my friends new ones. Please respond with something useful, thanks

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments